Consumer responses to service recovery strategies: The moderating role of online versus offline environment

✍ Scribed by Katherine E. Harris; Dhruv Grewal; Lois A. Mohr; Kenneth L. Bernhardt

• Book ID: 116617848
• Publisher: Elsevier Science
• Year: 2006
• Tongue: English
• Weight: 125 KB
• Volume: 59
• Category: Article
• ISSN: 0148-2963
• DOI: 10.1016/j.jbusres.2005.10.005