Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

✍ Scribed by Ekinci, Yuksel; Dawes, Philip L.

• Book ID: 111870603
• Publisher: Frank Cass & Co. Ltd
• Year: 2009
• Tongue: English
• Weight: 172 KB
• Volume: 29
• Category: Article
• ISSN: 0264-2069
• DOI: 10.1080/02642060802283113