Constructive conflict at work

✍ Scribed by Evert Van De Vliert; Aukje Nauta; Ellen Giebels; Onne Janssen

• Book ID: 101289635
• Publisher: John Wiley and Sons
• Year: 1999
• Tongue: English
• Weight: 142 KB
• Volume: 20
• Category: Article
• ISSN: 0894-3796
• DOI: 10.1002/(sici)1099-1379(199907)20:4<475::aid-job897>3.0.co;2-g

✦ Synopsis

Two ®eld studies of interpersonal con¯ict in organizations and a simulated dyadic negotiation show that problem solving and forcing are frequently combined simultaneously and sequentially. As a robust ®nding, conglomerations of problem solving and forcing appear to enhance the parties' joint eectiveness. The best substantive and relational outcomes for the organization are reached through forcing followed by problem solving.