Connecting with Grieving Clients: Supportive Communication for 14 Common Situations

✍ Scribed by Laurel Lagoni and Dana Durrance

• Publisher: American Animal Hospital Association Press
• Year: 2011
• Tongue: English
• Leaves: 162
• Edition: Second
• Category: Library

✦ Synopsis

Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a number of common but difficult client situations, including these and more: - Dealing with crises and emergencies - Delivering bad news - Euthanasia decision-making - Grief responses to pet loss - Clients guilt - Non-euthanasia and sudden deaths - Helping children, seniors and disabled clients with grief - Other pets grief - Adopting new pets The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols and client support resources. It is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice.

✦ Table of Contents

Cover......Page 1
Title......Page 2
ISBN......Page 3
Contents......Page 6
Acknowledgments......Page 8
Preface......Page 10
How to Use This Book......Page 12
Veterinary Grief Support......Page 24
Clinical Communication Skills and Emotional Support Protocols......Page 36
Situation 1: Crises and Emergencies......Page 50
Situation 2: Delivering Bad News......Page 54
Situation 3: Euthanasia Decision-Making......Page 60
Situation 4: Client-Present Euthanasia......Page 66
Situation 5: Viewing Bodies......Page 78
Situation 6: Grief Responses to Pet Loss......Page 86
Situation 7: Handling Body Care Options......Page 92
Situation 8: Client Guilt......Page 100
Situation 9: Making Referrals......Page 106
Situation 10: Helping Children......Page 114
Situation 11: Helping Seniors......Page 122
Situation 12: Helping Disabled Clients......Page 128
Situation 13: Other Pets’ Grief......Page 134
Situation 14: Adopting New Pets......Page 138
Appendix: Forms......Page 144
Resources......Page 150
Glossary......Page 156
About the Authors......Page 160