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Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system

✍ Scribed by Gary J. Young; Mark M. Meterko; David Mohr; Michael Shwartz; Hai Lin


Book ID
116618360
Publisher
Elsevier Science
Year
2009
Tongue
English
Weight
222 KB
Volume
62
Category
Article
ISSN
0148-2963

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