Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication Page
Contents
1 The Confluence of Conflict, Power, and Change
Introduction
Two Stories
Conflict, Power, and Change
Overview of the Book
2 Three Points of Focus
Introduction
Metaphors Illuminate
Observing the Landscape From the Balcony
The Balcony and Organizational Life
Benefits of the Balcony Perspective
Cautions Regarding the Balcony View
Navigating the Terrain Along the Road
The Road and Organizational Life
Advantages of the Road Perspective
Vulnerabilities of the Road-Only View
Appreciating the Significance of Moorings
Moorings and Organizational Life
Benefits of Organizational Moorings
Potential Misuse of Organizational Moorings
Holding the Metaphors in Creative Tension
References
3 Conflict
Introduction
Views From the Balcony
Background on Organizational Conflict
What Is Organizational Conflict?
Sources of Conflict
Conflict Styles
Leadership, Culture, and Conflict
Life Along the Road
Counting the Costs of Dysfunctional Conflict
Reaping the Benefits of Productive Conflict
Practicing Healthy Conflict
Cooling the Conversation Through Generative Dialogue
Focus on Organizational Moorings
Valuing Interpersonal Relationships
Valuing Psychological Safety
Discussion Questions
The Case of Inherited Team Conflict
References
4 Power
Introduction
Views From the Balcony
Early Writings on Power in Organizations
Power-Over, Power-With, and Other Modes of Power
Pinning Down Power?
Assumptions, Motivation, and the Two Faces of Power
Cultural Power Dynamics
Life Along the Road
Social Bases of Power
Position Power
Personal Power
Tactics and Practices of Power
Focus on Organizational Moorings
Valuing Human Dignity
Valuing Trustworthy Character
Discussion Questions
The Case of the Insecure Boss
References
5 Change
Introduction
Views From the Balcony
Evolving Organization Metaphors
A Continuum of Change Models
Process Theories of Change
Life Along the Road
Evolving Organizational Roles
Able and Willing
Resistance and Change
Common Pitfalls in Leading Change
Managing Transitions
Focus on Organizational Moorings
Valuing Life-Giving Organizational Purpose
Creating Mutually Shared Organizational Values
Discussion Questions
The Case of the Growing Non-profit
References
6 The Triad of Conflict, Power, and Change
Introduction
Arenas of Involvement
Organizational Climate
Arena One: Individual Employee Capacity
Regulating Employee Capacity in Controlling Climates
Cultivating Employee Capacity in Trusting Climates
Arena Two: People Working Together
Operating Smoothly in Controlling Climates
Collaborating Effectively With Colleagues in Trusting Climates
Arena Three: Situational Pressures of Organizational Life
Reacting to Situational Pressures in Controlling Climates
Responding to Situational Pressures in Trusting Climates
References
Index
