A multiple and cross channel example: setting an appointment -- Places, routes, and abstraction -- A layered framework for the conceptual model -- The function layer -- The configuration layer -- The navigation and policy layer -- The detailed layers -- Summary of the components of the conceptual model according to the layered framework -- Conceptual models matter!: Implications to human performance, usability, and experience -- A typology of conceptual models -- Conceptual design in context: think strategically -- Conceptual design: an overview of the methodology -- First, user research. Just do it -- Functional chunks: construct the essential foundation -- Configuration: draw your first rough sketch of the conceptual model -- Navigation map: moving from one place to another -- Navigation policy: define the "rules of the road" -- Form: transition to detailed design -- Summary: conceptual design methodology in a glance -- Epilogue: Beyond the conceptual model and onto detailed design.;Conceptual Design for Interactive Systems: Designing for Performance and User Experience provides readers with a comprehensive guide to the steps necessary to take the leap from research and requirements to product design. The text presents a proven strategy for transforming research into a conceptual model, discussing the iterative process that allows users to build the essential foundation for a successful interactive system, while also taking the users? mental model into consideration. Readers will gain a better understanding of the framework they need to perceive, understand, and experience their tasks and processes in the context of their products. The text is ideal for those seeking a proven, innovative strategy for meeting goals through intuitive and effective thinking.