<p><span>As more of our human interaction moves online and facilitated by digital channels, it becomes increasingly important to understand how being online influences how we interact with others and ourselves. This textbook introduces students to the fundamental concepts, theories, and applications
Computer-Mediated Communication for Business: Theory to Practice
โ Scribed by Stephanie Kelly (editor)
- Publisher
- Cambridge Scholars Publishing
- Year
- 2019
- Tongue
- English
- Leaves
- 262
- Category
- Library
No coin nor oath required. For personal study only.
โฆ Synopsis
This collection is a guide to greater communication efficiency in both clarity and time-management for any professional or aspiring professional. It guides the reader through the ways in which communicating through technology rather than face-to-face can alter their perceptions of others and the perceptions others make of them. Each chapter concisely summarizes existing studies from the fields of communication, psychology, philosophy, and engineering to lead the audience to very practical guidelines to make their professional communication world easier and more efficient. The book is divided into three sections. The first focuses on the more abstract components of communication, such as creating connections and navigating humor. The second part deals with more applied knowledge, offering guides to specific and common technologies used for communication such as email and video conferencing. The final section focuses on training for both trainers and trainees. The volume gathers together contributions by 29 scholars, all of whom offer their own unique expertise and guidance to the audience.
โฆ Table of Contents
Table of Contents
Foreword
Section 1: Human to Human Connections through Technology
1 Fundamental Changes brought by Computer-mediated Communication โข Zhenyang Luo and Justin Walden
2 Technology and Developing and Maintaining Interpersonal Relationships at Work โข Catherine Y. Kingsley Westerman and David K. Westerman
3 Merging the Personal and the Social at Work: Culture Requires CMC Be More than Posting and Following โข Cassandra A. Ray and Michelle T. Violanti
4 Developing Presence โข Ryan Goke and Stephanie Kelly
5 Communication Apprehension and Anxiety in the CMC Workplace โข Suzy Prentiss and Michelle T. Violanti
6 Geographically Dispersed Leadership โข Linda P. Jurczak and Michelle T. Violanti
7 Using Humor in Business Communication โข Michael Cundall
8 The Role oflgnorance in Computer-Mediated Communication Competence โข Tiffany Smith
Section 2: Fundamental Use of CMC Tools
9 Videoconferencing โข Scott Christen, Colleen Mestayer and Michelle T. Violanti
10 Producing Video to Enhance Digital Communication โข Karen Sutherland
11 Online Interviews โข Kenneth T. Rocker, Christopher Bell and Stephanie Kelly
12 Writing Effective Emails โข Stephanie Kelly
13 Fundamentals of Effective Social Media Posts โข Paromita Pain
14 How to Build and Manage an Engaging Social Presence Online: Using Social Listening for Strategic Success โข Margaret C. Stewart and Maria Atilano
15 Social Media Risks and the Paracrisis: Managing Crisis in Public โข Anna Klyueva
16 Cyberbullying in the Workplace โข Beth Tootell, Stephen Croucher and Jo Cullinane
Section 3: Training through Computer-Mediated Communication
17 Trainer Persona: Instructional Communication Strategies Promoting Employee Online Leaming โข Renee Robinson
18 Accessibility in Computer Mediated Business Training โข Dakota Hom
19 The Office as a Playground? The Doโs and Do Notโs of Gamifying Work โข Rob van Roy
20 Enhancing the Delivery of Quantitative Based Supply Chain Topics Using Computer-Mediated Communication โข Laquanda Leaven Johnson
21 Bringing Your Story to Life with Visual Aids โข Michelle T. Violanti and Stephanie Kelly
22 Training Time: Make the Most of Your Experience โข Michelle E. Garland and Michelle T. Violanti
Glossary
Contributors
Index
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