CompTIA A+ Guide to Information Technology Technical Support (MindTap Course List)

✍ Scribed by Jean Andrews, Joy Shelton, Nicholas Pierce

• Publisher: Cengage Learning
• Year: 2022
• Tongue: English
• Leaves: 1220
• Edition: 11
• Category: Library

✦ Synopsis

Using a step-by-step, highly visual approach, Andrews/Dark Shelton/Pierce's bestselling COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 11th edition, teaches you how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. Ensuring you are well prepared for 220-1101 and 220-1102 certification exams, each module covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You will study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices, Windows 10, macOS and Linux. Digital lab manuals, live virtual machine labs, simulations, auto-graded quizzes and interactive activities provide additional preparation for the certification exam -- and your role as an IT support technician or administrator.

✦ Table of Contents

Cover
Title
Contents
Part 1: CompTIA A+ Core 1 (220-1101)
Module 1: Taking a Computer Apart and Putting It Back Together
Introduction
Exploring a Desktop Computer
First Look at Laptop Components
Module 2: All About Motherboards
Introduction
Motherboard Types and Features
Using BIOS/UEFI Setup to Configure a Motherboard
Updating Motherboard Drivers and BIOS/UEFI
Installing or Replacing a Motherboard
Module 3: Supporting Processors and Upgrading Memory
Introduction
Types and Characteristics of Processors
Selecting and Installing a Processor
Memory Technologies
How to Upgrade Memory
Module 4: Power Supplies and Troubleshooting Computer Problems
Introduction
Cooling Methods and Devices
Selecting a Power Supply
Strategies to Troubleshoot Any Computer Problem
Troubleshooting the Electrical System
Troubleshooting the Motherboard, Processor, and RAM
Module 5: Supporting Hard Drives and Other Storage Devices
Introduction
Hard Drive Technologies and Interface Standards
How to Select and Install Hard Drives
Troubleshooting Hard Drives
Supporting Other Types of Storage Devices
Module 6: Supporting I/O Devices
Introduction
Basic Principles for Supporting I/O Devices
Identifying and Installing I/O Peripheral Devices
Installing and Configuring Adapter Cards
Supporting the Video Subsystem
Troubleshooting I/O Devices
Module 7: Networking Fundamentals
Introduction
Understanding TCP/IP and Windows Networking
Network Hardware
Local Network Setup and Configuration
Module 8: Network Infrastructure and Cloud Computing
Introduction
Types of Networks and Network Connections
Identifying Network Hardware and Infrastructure
Configuring Network Infrastructure
Troubleshooting Network Connections
Client-Side Virtualization
Cloud Computing
Module 9: Supporting Mobile Devices
Introduction
Mobile Devices, Operating Systems, Connections, and Accessories
Mobile Apps for Business Use
Troubleshooting Mobile Devices
Module 10: Supporting Printers
Introduction
Printer Types and Features
Using Windows to Install, Share, and Manage Printers
Printer Maintenance
Troubleshooting Printers
Part 2: CompTIA A+ Core 2 (220-1102)
Module 11: The Complex World of IT Professionals
Introduction
What Customers Want: Beyond Technical Know-How
Documentation and Support Systems
Working in Diverse Software Environments
Module 12: Installing Windows
Introduction
Evaluating a System for Windows 10 or Windows 11
Understanding How Windows Supports Networking
Final Checklist Before Beginning the Installation
Installing Windows 10 or Windows 11
What to Do After a Windows Installation
Special Concerns When Working in a Large Enterprise
Module 13: Maintaining Windows
Introduction
Critical Windows Settings and Backup Procedures
Maintaining Hard Drives
Using a Command-Line Interface (CLI)
Module 14: Troubleshooting Windows After Startup
Introduction
Windows Under the Hood
Survey of Windows Tools and Techniques for Troubleshooting
Troubleshooting Windows Problems
Module 15: Troubleshooting Windows Startup
Introduction
Understanding the Boot Process
What to Do before a Problem Occurs
Tools for Solving Windows Startup Problems
Tools to Reinstall Windows
Troubleshooting Windows Startup
Module 16: Security Strategies
Introduction
Physical and Logical Security
Dealing with Malicious Software on Personal Computers
Licensing, Regulated Data, and Security Policies
Module 17: Securing and Sharing Windows Resources
Introduction
Securing a Windows Personal Computer
Controlling Access to Folders, Files, and Printers
Using Active Directory Domain Services
Module 18: Mobile Device Security
Introduction
Backing Up Mobile Devices
Securing Mobile Devices
Troubleshooting Mobile Devices
Module 19: Network Security and Troubleshooting
Introduction
Securing Workstations and IoT Devices on a Network
Securing a Multifunction Router for a SOHO Network
Using Remote Access Technologies
Troubleshooting Network Connections
Module 20: Supporting macOS
Introduction
Getting to Know the macOS Desktop
Update macOS and Drivers
Troubleshooting macOS Startup
Module 21: Linux and Scripting
Introduction
Linux Operating System
Scripting Software and Techniques
Uses for Scripting
Appendix A Safety Procedures and Environmental Concerns
Appendix B Entry Points for Windows Startup Processes
Appendix C CompTIA Acronyms
Glossary
Index