✦ LIBER ✦
Complaints-handling processes and organisational benefits: An ISO 10002-based investigation
✍ Scribed by Ang, Lawrence; Buttle, Francis
- Book ID
- 118179429
- Publisher
- Westburn Publishers Ltd
- Year
- 2012
- Tongue
- English
- Weight
- 172 KB
- Volume
- 28
- Category
- Article
- ISSN
- 0267-257X
No coin nor oath required. For personal study only.