✦ LIBER ✦
Complaint management expectations: An online laddering analysis of small versus large firms
✍ Scribed by Stephan C. Henneberg; Thorsten Gruber; Alexander Reppel; Bahar Ashnai; Peter Naudé
- Book ID
- 108152758
- Publisher
- Elsevier Science
- Year
- 2009
- Tongue
- English
- Weight
- 880 KB
- Volume
- 38
- Category
- Article
- ISSN
- 0019-8501
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