Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online

✍ Scribed by Sparks, Beverley A.; Browning, Victoria

• Book ID: 115508553
• Publisher: Haworth Press Inc
• Year: 2010
• Tongue: English
• Weight: 211 KB
• Volume: 19
• Category: Article
• ISSN: 1936-8623
• DOI: 10.1080/19368623.2010.508010