𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Comparison of technical support for open source software versus proprietary software

✍ Scribed by Vandana Singh

Publisher
Wiley (John Wiley & Sons)
Year
2010
Tongue
English
Weight
27 KB
Volume
47
Category
Article
ISSN
0044-7870

No coin nor oath required. For personal study only.

✦ Synopsis

In this poster proposal we present results from an IMLS funded research project to compare technical support for open source software with proprietary software for Integrated Library Systems (ILS). The complete research project is being carried in three phases over a period of three years, in this poster we present the overall project plan and the results from the first phase of research. The poster describes the project approach by presenting the complete project plan and presents results from two survey conducted to identify expectations of librarians for technical support of the ILS that they use and then second survey was conducted to assess the effectiveness of the current technical support methods in solving the technical problems faced by librarians.

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