โ Scribed by John H. Major
No coin nor oath required. For personal study only.
Pa rederence manual is not a mer's manual. A tutorial is not a recipe. And none of these is a s?s&-c! operating procedure. Each has its own function and design., and all have a place in a company's set of documentation. Research has shown that workers must glean, from mounds of printed material, crucial information specific to their tasks and that they must do this C&'klJ~ io mcer &43 l *-k-related daddlin~r . .._Y. >Zompanies must provide their workers with the information they need, when they need it, and at a level they can comprehend. This can be done through a company-wide documentation plan that properly designs and in;;:!sment.s recipes, tutorials, standard operating Procedures, reference manuals, and user's manuals. Such a plan has met with success for the internal documentation needs of a computer center with over 70 employees, most of them part-time, and for the e&mat documentation needs of a clientele numbering well over 5000.
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