Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives

✍ Scribed by Nicklas Salomonson; Annika Åberg; Jens Allwood

• Book ID: 116571102
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 235 KB
• Volume: 41
• Category: Article
• ISSN: 0019-8501
• DOI: 10.1016/j.indmarman.2011.11.021