Content: 1. Core communication skills in mental health nursing : Interpersonal skills
Using skills in practice --
2. Values, culture and evidence-based communication : Values-based communication
Culture-based communication
Evidence-based communication
Skills for evidence-based practice
Therapeutic communication: what works, for whom and under what conditions?
Fostering recovery and wellbeing through therapeutic communication --
3. Reflection and communication : Understanding reflection: what is it?
The reflective process
Models of reflection
Fostering reflection and reflective practice
The role of the reflective facilitator
Organizational factors and reflection
Learning to become a reflective practitioner --
4. The therapeutic use of small talk: phatic communication : Phatic communication
Using phatic communication in mental health nursing
Brief, ordinary and effective (BOE) communication
Therapeutic use of self
The efficacy and effectiveness of small talk --
5. Heron's communication framework: six category intervention analysis : The six category intervention analysis
Applying six category intervention analysis
Degenerate use of interventions
Learning to use the six categories --
6. Communicating across cultures : Understanding culture
Culture and mental health
Culture and mental health nursing
Communicating across cultures
Working with interpreters
Learning to be culturally competent and capable. 7. Professional helping relationships : Patient-centred care: what is it?
Understanding empathy
Models of empathy
Empathy or sympathy?
The use of empathy in practice
Learning the skill of empathy
Congruence
Unconditional positive regard
Setting and maintaining boundaries
Attributes of effective helpers --
8. Communicating assertively : Understanding assertiveness
The benefits of being assertive in practice
Factors that affect nurses' level of assertiveness
Using assertiveness skills in practice
Assertive responses
Learning to use assertiveness skills --
9. Resolving conflict : The nature, sources, causes and consequences of conflict
Types of conflict
Sources of conflict
Consequences of conflict
Conflict resolution --
10. Solution-focused interventions in mental health nursing : Solution-focused interventions
The efficacy and effectiveness of solution-focused brief therapy
The efficacy and effectiveness of cognitive behavioural approaches
Using cognitive behavioural approaches in mental health nursing
Problem-solving interventions (PSI)
The efficacy and effectiveness of PSI --
11. Motivational interviewing in mental health nursing practice : What is motivational interviewing?
Self-motivational statements
Applying the three phases of MI in mental health nursing
Applying MI theory to communicating using MI
Evidence-based MI.