Communication Skills

✍ Scribed by Parul Popat

• Publisher: Pearson Education
• Year: 2015
• Tongue: English
• Leaves: 241
• Category: Library

✦ Table of Contents

Communication Skills
Syllabus
Contents
Preface
Acknowledgements
About the Authors
Chapter 1 Basics of Communication
1.1 Meaning of Communication
1.2 Definitions of Communication
1.3 Process/Cycle of
Communication
1.3.1
The Sender has an Idea
1.3.2
The Idea Becomes a Message
1.3.3
The Message is Transmitted via a Channel
1.3.4
The Receiver Receives it and Tries to Decode
1.3.5
The Feedback is Given
1.4 Non-Verbal Communication and its Components
1.4.1 Kinesics
1.4.2
Proxemics
1.4.3
Chronemics
1.4.4 Paralinguistics
Points to Remember
Exercises
Chapter 2 Presentation Strategies
2.1 Introduction
2.2 Defining the Purposes of Presentation
2.3
How to make an Effective Presentation
2.3.1
Planning a Presentation
2.3.2
Delivering the Presentation
2.3.3
Managing the Question-Answer Session
Points to Remember
Exercises
Chapter 3 Listening Ability
3.1 Introduction
3.2 Hearing and Listening
3.2.1 Process of Listening
3.3 Types o
f Listening
3.3.1
Discriminative Listening (Listening to Understand)
3.3.2
Comprehensive Listening (Listening to Learn)
3.3.3 Empathetic Listening (Listening to Feel and
Empathize)
3.3.4
Critical Listening (Listening to Evaluate/Judge)
3.3.5
Appreciative Listening (Listening for Fun/Recreation)
3.4 Barriers t
o Effective Listening
3.5 Traits of
A Good Listener
Points to Remember
Exercises
Chapter 4 Reading Fluency
4.1
Introduction
4.2
Reading Strategies
4.2.1
Pre-reading Strategies
4.2.2
Reading Strategies (Monitor your Comprehension)
4.2.3
Post-reading Strategies
4.3
Techniques of Reading
4.3.1 Skimming
4.3.2 Scanning
4.3.3
Intensive Reading
4.3.4
Extensive reading
4.4
Developing Reading Comprehension
4.4.1
Cooperative Learning
4.4.2
Question Generation
4.4.3
Underlining or Highlighting Important Content
4.4.4
Note Taking
4.4.5
Recalling and Retelling
4.4.6
Giving Title to the Paragraphs
Points to Remember
Exercises
Chapter 5 Paragraph Writing (Application Question)
5.1
Introduction
5.2
Components of a Paragraph
5.2.1
Topic Sentence
5.2.2
Supporting Details
5.2.3
Concluding Sentence
5.3
Strategies to develop a paragraph
5.3.1
Analogy
5.3.2
Analysis
5.3.3
Cause and Effect
5.3.4
Chronological
5.3.5
Classification and Division
5.3.6
Comparison and Contrast
5.3.7
Definition
5.3.8
Description
5.3.9
Enumeration
5.3.10
Illustration
5.3.11
Narration
5.3.12
Process
5.4
Stages of Writing a Paragraph
5.4.1
Organization of Ideas
5.4.2 Writing Paragraphs
5.4.3 Editing Paragraphs
5.5 Elements of a Good Paragraph
5.5.1 Unity
5.5.2 Coherence
5.5.3 Completeness
Points to Remember
Exercises
Answers
Chapter 6 Business Letters (Application Question)
6.1
Introduction
6.2 Lay-Out of a Business Letter
6.2.1
Full Block Format of a Business Letter
6.2.2
Standard Parts
6.2.3
Optional Parts
6.3 Essentials of Letter Writing
6.3.1
Completeness
6.3.2
Conciseness
6.3.3
Clarity
6.3.4
Customer-centric and Courteous
6.3.5
Correctness
6.3.6
Coherence
6.4
Types of Business Letters
6.4.1
Letter of Inquiry
6.4.2
Letter of Reply
6.4.3
Letter of Placing an Order
6.4.4
Execution of Order
6.4.5
Extension in Time or Partial Execution of Order
6.4.6
Cancelling or Postponing Order
6.4.7
A Letter of Complaint
6.4.8
Letter of Adjustment
Points to Remember
Exercises
Chapter 7 Report Writing (Application Question)
7.1
Introduction
7.2
Objectives of Report Writing
7.3
Parts of a Technical Report
7.3.1
Compulsory Part
7.3.2
Optional Parts
7.4
Report Writing: The Steps to Follow
7.5
Checklist for a good report
7.6
Formats of a Report
7.6.1
Standard Format
7.6.2
Letter Format
7.6.3
Memo Format
7.7
Types of Report
7.7.1
Progress Report
7.7.2
Incident Report
7.7.3
Trip Report
7.7.4
Inspection Report
7.7.5
Feasibility Report
7.7.6
Investigation Report
Points to Remember
Exercises
Chapter 8 Story Completion
8.1
Introduction
8.2 Various Traits of a Short Story
Points to Remember
Exercises
Chapter 9 Email Etiquette
9.1
Introduction
9.2
Email Etiquette while Drafting a Mail and Their Significance
9.3
Email Etiquette while Replying or Sending a Mail and their Significance
Exercises
Chapter 10 Enriching Langauge
through Literature
10.1
The Road not Taken by Robert Frost
Exercises
10.2
Goodbye Party for Miss Pushpa T.S. by Nissim Ezekiel
Exercises
10.3 The Eyes are not Here by Ruskin Bond
Exercises
10.4
The Romance of a Busy Broker by O’ Henry
About the Author
The Story
Who’s Who in the Story
Summary of the Story
Theme of the Story
Title of the Story
Exercises
Solved Question Paper
Model Question Paper – 1
Model Question Paper – 2
Model Question Paper – 3
Bibiliography
Webliography
Index