𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Communication briefs: Abstracts of recent articles on business communications

✍ Scribed by Marilyn Wyatt

Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
125 KB
Volume
37
Category
Article
ISSN
0090-4848

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✦ Synopsis

the TQM organizations, employee perceptions of employee-management communication relations are significantly better. Furthermore, employees in the TQM organizations feel that they receive more quality information from top management and also perceive greater organizational support. The authors' general conclusion is that their empirical study confirms claims for TQM made by its practitioners. Robert A. Barton, "'La vie en rose' revisited: Contrasting perceptions of informal upward feedback among managers and subordinates," Management Communication Quarterly, 9(3), February 1996, 338 ff.

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