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Collision courses: When social identity leads to conflict

โœ Scribed by Patricia J. Ohlott; Donna Chrobot-Mason; Maxine A. Dalton

Publisher
John Wiley and Sons
Year
2004
Weight
113 KB
Volume
24
Category
Article
ISSN
1093-6092

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โœฆ Synopsis

Abstract

As people with far different social identities increasingly find themselves working together, clashes, differences of opinion, and even serious conflicts are bound to occur. These can have acute consequences for organizations. The challenge for leaders is to effectively manage and resolve such conflicts or, better yet, anticipate and prevent them from happening at all.

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