CMCD's lab draws on academics, automakers, and therapists to realize its own vision of excellence
✍ Scribed by Jim Adams; Mark Graban
- Book ID
- 102391543
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2011
- Tongue
- English
- Weight
- 141 KB
- Volume
- 30
- Category
- Article
- ISSN
- 1932-2054
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Focused on transforming the laboratory at Children's Medical Center Dallas into a learning organization, the lab's leaders looked beyond benchmarking to develop a customized approach—measured against their own ideal state—to achieve operational excellence. By applying lean principles, systems thinking, and family system theory; improving the facility's physical layout; and, most important, redefining the role between supervisors and staff workers, the lab has cut its turnaround times, improved service to patients and physicians, and evolved into a work environment that fosters personal and professional development. © 2011 Wiley Periodicals, Inc.