Clinical Procedures for Medical Assisting

✍ Scribed by Kathryn A. Booth, Leesa G. Whicker, Terri D. Wyman

• Publisher: McGraw-Hill Education
• Year: 2020
• Tongue: English
• Leaves: 1137
• Edition: 7
• Category: Library

✦ Table of Contents

Cover
Clinical Procedures for Medical Assisting
About the Authors
Brief Contents
Contents
Procedures
Digital Exercises and Activities
A Closer Look
A Guided Tour
Digital Materials for Medical Assisting
Additional Supplementary Materials
Acknowledgments
Unit One: Medical Assisting as a Career
Chapter 1: Introduction to Medical Assisting
Introduction
1.1 Responsibilities of the Medical Assistant
1.2 Medical Assisting Organizations
1.3 Medical Assistant Credentials
1.4 Training Programs
1.5 Professional Development
PROCEDURE 1-1: Obtaining Certification/Registration Information Through the Internet
PROCEDURE 1-2: Locating Your State’s Legal Scope of Practice
Chapter 3: Professionalism and Success
Introduction
3.1 Professionalism in Medical Assisting
3.2 Professional Behaviors
3.3 Strategies for Success
PROCEDURE 3-1: Self-Evaluation of Professional Behaviors
Practice Medical Office: Admin Check In: Interactions
Chapter 4: Interpersonal Communication
Introduction
4.1 Elements of Communication
4.2 Human Behavior and Needs
4.3 Types of Communication
4.4 Improving Your Communication Skills
4.5 Therapeutic Communication Skills
4.6 Communicating in Special Circumstances
Skills Video: Communicating with the Anxious Patient
Skills Video: Communicating Effectively with Patients from Other Cultures and Meeting Their Needs for Privacy
4.7 Communicating with Coworkers
PROCEDURE 4-1: Communicating with the Anxious Patient
PROCEDURE 4-2: Communicating with the Angry Patient
PROCEDURE 4-3: Communicating with the Assistance of an Interpreter
Practice Medical Office: Admin Check In: Interactions
Chapter 5: Legal and Ethical Issues
Introduction
5.1 Laws and Ethics
5.2 The Physician-Patient Contract
5.3 Preventing Malpractice Claims
5.4 Administrative Procedures and the Law
5.5 Federal Legislation Affecting Healthcare
5.6 Confidentiality Issues and Mandatory Disclosure
5.7 Ethics
5.8 Legal Medical Practice Models
PROCEDURE 5-1: Obtaining Signature for Notice of Privacy Practices and Acknowledgment
PROCEDURE 5-2: Completing a Privacy Violation Complaint Form
PROCEDURE 5-3: Obtaining Authorization to Release Health Information
Electronic Health Records: 5.01 Add an Acknowledgement of Receipt of NPP to a Patient’s EHR
Electronic Health Records: 5.02 Add an Authorization to Release Health Information to a Patient’s EHR
Practice Medical Office: Admin Check In: Privacy and Liability
Unit Two: Safety and the Environment
Chapter 6: Infection Control Fundamentals
Introduction
6.1 Occupational Safety and Health Administration
6.2 The Cycle of Infection
Skills Video: Aseptic Hand Hygiene
6.3 OSHA Bloodborne Pathogens Standard and Universal Precautions
6.4 Transmission-Based Precautions
6.5 OSHA-Required Education and Training
PROCEDURE 6-1: Aseptic Handwashing
PROCEDURE 6-2: Using an Alcohol-Based Hand Disinfectant
PROCEDURE 6-3: Using a Biohazardous Sharps Container
PROCEDURE 6-4: Disposing of Biohazardous Waste
Electronic Health Records: 6.01 Add a Note to a Patient’s EHR
Practice Medical Office: Admin Check In: Office Operations
Chapter 7: Safety and Patient Reception
Introduction
7.1 The Medical Office Safety Plan
7.2 OSHA Hazard Communication Standard
7.3 Electrical Safety
7.4 Fire Safety
7.5 Chemical Safety
7.6 Ergonomics and Physical Safety
7.7 Preventing Injury in the Front Office
7.8 Design of the Reception Area
7.9 The Importance of Cleanliness
7.10 Office Access for All
7.11 Functions of the Reception Staff
7.12 Opening and Closing the Office
PROCEDURE 7-1: Handling a Fire Emergency
PROCEDURE 7-2: Maintaining and Using an Eyewash Station
PROCEDURE 7-3: Creating a Pediatric Reception Area
PROCEDURE 7-4: Creating a Reception Area Accessible to Patients with Special Needs
PROCEDURE 7-5: Opening and Closing the Medical Office
Practice Medical Office: Admin Check In: Work Task Proficiencies
Chapter 9: Examination and Treatment Areas
Introduction
9.1 The Exam Room
9.2 Sanitization and Disinfection
Skills Video: Guidelines for Disinfecting Exam Room Surfaces
9.3 Preparation of the Exam and Treatment Areas
9.4 Room Temperature, Lighting, and Ventilation
9.5 Medical Instruments and Supplies
PROCEDURE 9-1: Performing Sanitization with an Ultrasonic Cleaner
PROCEDURE 9-2: Guidelines for Disinfecting Exam Room Surfaces
Practice Medical Office: Clinical: Office Operations
Unit Three: Communication
Chapter 12: Electronic Health Records
Introduction
12.1 A Brief History of Electronic Medical Records
12.2 Electronic Records
12.3 Meaningful Use and the EHR
12.4 Advantages and Disadvantages of EHR Programs
12.5 Working with an Electronic Health Record
12.6 Other Functions of EHR Programs
12.7 Security and Confidentiality and EHR
Skills Video: PHI Authorization to Release Health Information
PROCEDURE 12-1: Creating a New Patient Record Using EHR Software
PROCEDURE 12-2: Checking in and Rooming a Patient Using an Electronic Health Record
PROCEDURE 12-3: Creating an Appointment Matrix for an Electronic Scheduling System
PROCEDURE 12-4: Scheduling a Patient Appointment Using an Electronic Scheduler
Electronic Health Records: EHR practice, see the EHRClinic table of contents for the list of exercises.
Practice Medical Office: Admin Check Out: Privacy and Liability
Chapter 14: Telephone Techniques
Introduction
14.1 Telecommunications Equipment
14.2 Effective Telephone Communication
14.3 Telephone Etiquette
14.4 Types of Incoming Calls
Skills Video: Managing a Prescription Refill
14.5 Managing Incoming Calls
14.6 Taking Complete and Accurate Phone Messages
14.7 Placing Outgoing Calls
PROCEDURE 14-1: Using a Video Relay Service with an American Sign Language Interpreter
PROCEDURE 14-2: Renewing a Prescription by Telephone
PROCEDURE 14-3: Screening and Routing Telephone Calls
PROCEDURE 14-4: Handling Emergency Calls
PROCEDURE 14-5: Retrieving Messages from an Answering Service or System
Electronic Health Records: 14.01 Create an Electronic Telephone Encounter
Electronic Health Records: 14.02 Create an Urgent Electronic Telephone Encounter
Electronic Health Records: 14.03 Complete a Prescription Refill Request
Practice Medical Office: Admin Check In: Office Operations
Chapter 15: Patient Education
Introduction
15.1 The Educated Patient
15.2 Learning and Teaching
15.3 Teaching Techniques
15.4 Patient Education Materials
15.5 Promoting Health and Wellness Through Education
15.6 The Patient Information Packet
15.7 Patient Education Prior to Surgery
PROCEDURE 15-1: Creating Electronic Patient Instructions
PROCEDURE 15-2: Identifying Community Resources
PROCEDURE 15-3: Locating Credible Patient Education Information on the Internet
PROCEDURE 15-4: Developing a Patient Education Plan
PROCEDURE 15-5: Outpatient Surgery Teaching
Electronic Health Records: 15.01 Document Administration of Patient Education
Electronic Health Records: 15.02 Document Administration of Pre- and Post-Operative Instructions
Practice Medical Office: Admin Check Out: Interactions
Unit Five: Applied Anatomy and Physiology
Chapter 21: Organization of the Body
Introduction
21.1 The Study of the Body
Body Animat3: Homeostasis
21.2 Structural Organization of the Body
21.3 Major Tissue Types
21.4 Body Organs and Systems
21.5 Understanding Medical Terminology
21.6 Anatomical Terminology
21.7 Body Cavities and Abdominal Regions
21.8 Chemistry of Life
Body Animat3: Basic Chemistry (Organic Molecules)
Body Animat3: Fluid and Electrolyte Imbalances
21.9 Cell Characteristics
Body Animat3: Cells and Tissues
21.10 Movement Through Cell Membranes
21.11 Cell Division
Body Animat3: Meiosis vs. Mitosis
21.12 Genetic Techniques
21.13 Heredity and Common Genetic Disorders
21.14 Pathophysiology: Common Genetic Disorders
Chapter 22: The Integumentary System
Introduction
22.1 Functions of the Integumentary System
22.2 Skin Structure
22.3 Skin Color
22.4 Skin Lesions
22.5 Accessory Organs
22.6 Skin Healing
Body Animat3: Inflammation
22.7 Pathophysiology: Common Diseases and Disorders of the Skin
Body Animat3: Burns
Chapter 23: The Skeletal System
Introduction
23.1 Bone Structure
23.2 Functions of Bones
23.3 Bone Growth
23.4 Bony Structures
23.5 The Skull
23.6 The Spinal Column
23.7 The Rib Cage
23.8 Bones of the Shoulders, Arms, and Hands
23.9 Bones of the Hips, Legs, and Feet
23.10 Joints
23.11 Pathophysiology: Common Diseases and Disorders of the Skeletal System
Body Animat3: Osteoarthritis vs. Rheumatoid Arthritis
Body Animat3: Osteoporosis
Chapter 24: The Muscular System
Introduction
24.1 Functions of Muscle
Body Animat3: Muscle Contraction
24.2 Muscle Cells and Tissue
24.3 Production of Energy for Muscle
24.4 Structure of Skeletal Muscles
24.5 Attachments and Actions of Skeletal Muscles
24.6 Major Skeletal Muscles
24.7 Aging and the Musculoskeletal System
24.8 Pathophysiology: Common Diseases and Disorders of the Muscular System
Chapter 25: The Cardiovascular System
Introduction
25.1 The Heart
25.2 Cardiac Cycle
Body Animat3: Cardiac Cycle
25.3 Blood Vessels
25.4 Circulation
25.5 Blood Pressure
25.6 Pathophysiology: Common Diseases and Disorders of the Cardiovascular System
Body Animat3: Hypertension
Body Animat3: Coronary Artery Disease (CAD)
Body Animat3: Heart Failure Overview, Left-Side Heart Failure, and Right-Side Heart Failure
Chapter 26: The Blood
Introduction
26.1 Components of Blood
26.2 Bleeding Control
Body Animat3: Strokes
26.3 ABO Blood Types
26.4 The Rh Factor
26.5 Pathophysiology: Common Diseases and Disorders of the Blood System
Chapter 27: The Lymphatic and Immune Systems
Introduction
27.1 The Lymphatic System
Body Animat3: Lymph and Lymph Node Circulation
27.2 Defenses Against Disease
27.3 Antibodies
27.4 Immune Responses and Acquired Immunities
27.5 Pathophysiology: Common Diseases and Disorders of the Immune System
Body Animat3: Immune Response: Hypersensitivity
Body Animat3: Inflammation
Chapter 28: The Respiratory System
Introduction
28.1 Organs of the Respiratory System
28.2 The Mechanisms of Breathing
Body Animat3: Acid-Base Balance: Acidosis and Acid-Base Balance: Alkalosis
28.3 The Transport of Oxygen and Carbon Dioxide in the Blood
Body Animat3: Oxygen Transport and Gas Exchange
28.4 Respiratory Volumes
28.5 Pathophysiology: Common Diseases and Disorders of the Respiratory System
Body Animat3: Asthma
Body Animat3: COPD
Body Animat3: Respiratory Tract Infections
Body Animat3: Respiratory Failure
Chapter 29: The Nervous System
Introduction
29.1 General Functions of the Nervous System
29.2 Neuron Structure
29.3 Nerve Impulse and Synapse
Body Animat3: Nerve Impulse
29.4 Central Nervous System
29.5 Peripheral Nervous System
Body Animat3: Spinal Cord Injury
29.6 Neurologic Testing
29.7 Pathophysiology: Common Diseases and Disorders of the Nervous System
Body Animat3: Alzheimer’s Disease
Body Animat3: Strokes
Chapter 30: The Urinary System
Introduction
30.1 The Kidneys
30.2 Urine Formation
30.3 The Ureters, Urinary Bladder, and Urethra
30.4 Pathophysiology: Common Diseases and Disorders of the Urinary System
Body Animat3: Renal Function
Chapter 31: The Reproductive Systems
Introduction
31.1 The Male Reproductive System
31.2 Pathophysiology: Common Diseases and Disorders of the Male Reproductive System
Body Animat3: Prostate Cancer
31.3 The Female Reproductive System
31.4 Pathophysiology: Common Diseases and Disorders of the Female Reproductive System
Body Animat3: Breast Cancer
31.5 Pregnancy
Body Animat3: Meiosis vs. Mitosis
31.6 The Birth Process
31.7 Contraception
31.8 Infertility
31.9 Pathophysiology: Sexually Transmitted Infections Occurring in Both Sexes
Chapter 32: The Digestive System
Introduction
32.1 Characteristics of the Alimentary Canal
32.2 Characteristics of the Digestive Accessory Organs
32.3 The Absorption of Nutrients
Body Animat3: Food Absorption
32.4 Pathophysiology: Common Diseases and Disorders of the Digestive System
Body Animat3: Liver Failure
Chapter 33: The Endocrine System
Introduction
33.1 Hormones
33.2 Hormone Production
33.3 The Stress Response
33.4 Pathophysiology: Common Diseases and Disorders of the Endocrine System
Body Animat3: Type 1 Diabetes
Body Animat3: Type 2 Diabetes
Body Animat3: Hyperthyroidism
Chapter 34: Special Senses
Introduction
34.1 The Nose and the Sense of Smell
34.2 The Tongue and the Sense of Taste
34.3 The Eye and the Sense of Sight
34.4 Visual Pathways
34.5 Pathophysiology: Common Diseases and Disorders of the Eyes
34.6 The Ear and the Senses of Hearing and Equilibrium
34.7 The Hearing Process
Body Animat3: Hearing Loss: Sensorineural
34.8 Pathophysiology: Common Diseases and Disorders of the Ears
Unit Six: Clinical Practices
Chapter 35: Infection Control Practices
Introduction
35.1 Healthcare-Associated Infections
35.2 Infection Control Methods
Skills Video: Applying Standard Precautions
35.3 Safe Injection Practices and Sharps Safety
35.4 Respiratory Hygiene/Cough Etiquette Practices
35.5 Infection Control Practices with Medical Equipment
35.6 Surgical Site Infections (SSIs)
35.7 Sterilization
Skills Video: Wrapping and Labeling Instruments for Sterilization in the Autoclave
35.8 Reporting Guidelines for Infectious Diseases
PROCEDURE 35-1: Removing Contaminated Gloves
PROCEDURE 35-2: Removing a Contaminated Gown
PROCEDURE 35-3: Wrapping and Labeling Instruments for Sterilization in the Autoclave
PROCEDURE 35-4: Running a Load Through the Autoclave
PROCEDURE 35-5: Notifying State and County Agencies About Reportable Diseases
Practice Medical Office: Admin Check Out: Privacy and Liability
Chapter 36: Patient Interview and History
Introduction
36.1 The Patient Interview and History
Skills Video: Using Critical Thinking Skills During an Interview
36.2 Your Role as an Observer
36.3 Documenting Patient Information
36.4 Recording the Patient’s Medical History
Skills Video: Obtaining a Medical History
PROCEDURE 36-1: Using Critical Thinking Skills During an Interview
PROCEDURE 36-2: Using a Progress Note
PROCEDURE 36-3: Obtaining a Medical History
Electronic Health Records: 36.01 Record a Patient’s Interview and History in an EHR
Electronic Health Records: 36.02 Record a Patient’s Review of Systems (ROS) in an EHR
Practice Medical Office: Clinical: Interactions
Chapter 37: Vital Signs and Measurements
Introduction
37.1 Vital Signs
37.2 Temperature
Skills Video: Measuring and Recording Temperature
37.3 Pulse and Respiration
Skills Video: Obtaining a Pulse Oximetry Reading
Skills Video: Measuring and Recording Pulse and Respirations
37.4 Blood Pressure
Skills Video: Taking the Blood Pressure of Adults and Older Children
37.5 Body Measurements
Skills Video: Measuring Adults and Children
PROCEDURE 37-1: Measuring and Recording Temperature
PROCEDURE 37-2: Measuring and Recording Pulse and Respirations
PROCEDURE 37-3: Obtaining a Pulse Oximetry Reading
PROCEDURE 37-4: Taking the Blood Pressure of Adults and Older Children
PROCEDURE 37-5: Measuring Adults and Children
Electronic Health Records: 37.01 Record a Patient’s Vital Signs and Measurements - A
Electronic Health Records: 37.02 Record a Patient’s Vital Signs and Measurements - B
Body Animat3: Hypertension
Practice Medical Office: Clinical: Office Operations
Chapter 38: Assisting with a General Physical Examination
Introduction
38.1 The Purpose of a General Physical Exam
38.2 The Role of the Medical Assistant
38.3 Safety Precautions
38.4 Preparing the Patient for an Exam
38.5 Positioning and Draping
Skills Video: Positioning the Patient for an Exam
38.6 Special Patient Considerations
Skills Video: Transferring a Patient in a Wheelchair for an Exam
38.7 Exam Methods
38.8 Components of a General Physical Exam
Skills Video: Assisting with a General Physical Exam
38.9 After the Exam
PROCEDURE 38-1: Practicing Good Body Mechanics
PROCEDURE 38-2: Positioning a Patient for an Exam
PROCEDURE 38-3: Communicating Effectively with Patients from Other Cultures and Meeting Their Needs for Privacy
PROCEDURE 38-4: Transferring a Patient in a Wheelchair for an Exam
PROCEDURE 38-5: Assisting with a General Physical Exam
Skills Video: Communicating Effectively with Patients from Other Cultures and Meeting Their Needs for Privacy
Electronic Health Records: 38.01 Record a Patient’s Physical Exam (PE) in an EHR
Practice Medical Office: Clinical: Interactions
Chapter 39: Assisting in Reproductive and Urinary Specialties
Introduction
39.1 Assisting with the Gynecologic Patient
Skills Video: Assisting with a Gynecological Exam
39.2 Assisting with the Obstetric Patient
39.3 OB/GYN Diagnostic and Therapeutic Tests and Procedures
Skills Video: Pregnancy Testing Using the EIA Method
39.4 Assisting in Urology
39.5 Urologic Diagnostic Tests and Procedures
39.6 Diseases and Disorders of the Reproductive and Urinary Systems
PROCEDURE 39-1: Assisting with a Gynecologic Exam
PROCEDURE 39-2: Assisting During the Exam of a Pregnant Patient
PROCEDURE 39-3: Assisting with a Cervical Biopsy
Electronic Health Records: 39.01 Record a Gynecologic Exam in a Patient’s EHR
Electronic Health Records: 39.02 Add Test Results to a Patient’s EHR
Electronic Health Records: 39.03 Document Patient Education for Testicular Self-Exam
Practice Medical Office: Clinical: Interactions
Chapter 40: Assisting in Pediatrics
Introduction
40.1 Developmental Stages and Care
40.2 Pediatric Examinations
40.3 Pediatric Immunizations
40.4 Pediatric Screening and Diagnostic Tests
Skills Video: Measuring Infants
40.5 Pediatric Diseases and Disorders
40.6 Pediatric Patient Special Concerns
PROCEDURE 40-1: Measuring Infants
PROCEDURE 40-2: Maintaining Growth Charts
PROCEDURE 40-3: Collecting a Urine Specimen from a Pediatric Patient
Electronic Health Records: 40.01 Record Pediatric Vital Signs and Measurement
Electronic Health Records: 40.02 Review a Pediatric Growth Chart in an EHR
Electronic Health Records: 40.3 Document Administration of Patient Education for Infants and Toddlers
Electronic Health Records: 40.4 Record the Administration of a Pediatric Immunization
Practice Medical Office: Clinical: Interactions
Chapter 41: Assisting in Geriatrics
Introduction
41.1 The Geriatric Patient
41.2 Diseases and Disorders of Geriatric Patients
41.3 Assisting with Geriatric Care
Skills Video: Obtaining Information from a Geriatric Patient
41.4 Geriatric Patient Special Concerns
PROCEDURE 41-1: Coaching and Communicating with Geriatric Patients
PROCEDURE 41-2: Educating Adult Patients About Daily Water Requirements
Electronic Health Records: 41.01 Document Administration of Patient Education for Fall Prevention
Electronic Health Records: 41.02 Document Administration of Patient Education for Daily Water Intake
Practice Medical Office: Clinical: Interactions
Chapter 42: Assisting in Other Medical Specialties
Introduction
42.1 Working in Other Medical Specialties
42.2 Diseases and Disorders of Medical Specialties
42.3 Exams and Procedures in Medical Specialties
PROCEDURE 42-1: Assisting with a Scratch Test Examination
PROCEDURE 42-2: Assisting with a Sigmoidoscopy
PROCEDURE 42-3: Assisting with a Needle Biopsy
Electronic Health Records: 42.01 Document Scratch Test Results
Practice Medical Office: Clinical: Interactions
Chapter 43: Assisting with Eye and Ear Care
Introduction
43.1 Ophthalmology
43.2 Eye Diseases and Disorders
43.3 Ophthalmic Exams
Skills Video: Performing Vision Screening Tests
43.4 Ophthalmologic Procedures and Treatments
43.5 Otology
43.6 Ear Diseases and Disorders
Skills Video: Obtaining Information from a Patient with a Hearing Aid
43.7 Hearing and Other Diagnostic Ear Tests
Skills Video: Measuring Auditory Acuity
43.8 Ear Treatments and Procedures
Skills Video: Performing Ear Irrigation
PROCEDURE 43-1: Preparing the Ophthalmoscope for Use
PROCEDURE 43-2: Performing Vision Screening Tests
PROCEDURE 43-3: Administering Eye Medications
PROCEDURE 43-4: Performing Eye Irrigation
PROCEDURE 43-5: Measuring Auditory Acuity
PROCEDURE 43-6: Administering Eardrops
PROCEDURE 43-7: Performing Ear Irrigation
Electronic Health Records: 43.01 Record Vision Test (Snellen) Results
Electronic Health Records: 43.02 Document Results of an Auditory Acuity Test
Practice Medical Office: Clinical: Interactions
Chapter 44: Assisting with Minor Surgery
Introduction
44.1 The Medical Assistant’s Role in Minor Surgery
44.2 Surgery in the Physician’s Office
Body Animat3: Wound Healing
44.3 Instruments Used in Minor Surgery
44.4 Asepsis
Skills Video: Creating a Sterile Field
Skills Video: Performing a Surgical Scrub and Donning Sterile Gloves
44.5 Preoperative Procedures
44.6 Intraoperative Procedures
44.7 Postoperative Procedures
Skills Video: Assisting after Minor Surgical Procedures
Skills Video: Suture Removal
PROCEDURE 44-1: Creating a Sterile Field
PROCEDURE 44-2: Performing a Surgical Scrub
PROCEDURE 44-3: Donning Sterile Gloves
PROCEDURE 44-4: Assisting as a Floater (Unsterile Assistant) During Minor Surgical Procedures
PROCEDURE 44-5: Assisting as a Sterile Scrub Assistant During Minor Surgical Procedures
PROCEDURE 44-6: Assisting After Minor Surgical Procedures
PROCEDURE 44-7: Suture Removal
Electronic Health Records: 44.01 Document a Patient’s Informed Consent
Electronic Health Records: 44.02 Document Patient Education - Wound Care after Mole Removal
Practice Medical Office: Clinical: Work Task Proficiencies
Unit Seven: Assisting with Diagnostics
Chapter 45: Orientation to the Lab
Introduction
45.1 The Role of Laboratory Testing in Patient Care
45.2 The Medical Assistant’s Role
45.3 Use of Laboratory Equipment
Skills Video: Using a Microscope
45.4 Safety in the Laboratory
45.5 Quality Assurance Programs
45.6 Communicating with the Patient
45.7 Recordkeeping
PROCEDURE 45-1: Using a Microscope
Electronic Health Records: 45.01 Order a Patient’s Labs
Electronic Health Records: 45.02 Record a Patient’s Lab Results
Practice Medical Office: Clinical: Privacy and Liability
Chapter 46: Microbiology and Disease
Introduction
46.1 Microbiology and the Role of the Medical Assistant
46.2 How Microorganisms Cause Disease
46.3 Classification and Naming of Microorganisms
46.4 Viruses
46.5 Bacteria
46.6 Protozoans
46.7 Fungi
46.8 Multicellular Parasites
46.9 How Infections Are Diagnosed
46.10 Specimen Collection
Skills Video: Obtaining a Throat Culture Specimen
46.11 Transporting Specimens to an Outside Laboratory
46.12 Direct Examination of Specimens
46.13 Preparation and Examination of Stained Specimens
46.14 Culturing Specimens in the Medical Office
PROCEDURE 46-1: Obtaining a Throat Culture Specimen
PROCEDURE 46-2: Performing a Quick Strep A Test on a Throat Specimen
PROCEDURE 46-3: Preparing Microbiologic Specimens for Transport to an Outside Laboratory
PROCEDURE 46-4: Preparing a Microbiologic Specimen Smear
PROCEDURE 46-5: Performing a Gram Stain
Electronic Health Records: 46.01 Order a Strep Test for a Patient
Electronic Health Records: 46.02 Record Strep Test Results for a Patient
Practice Medical Office: Admin Check Out: Privacy and Liability
Chapter 47: Collecting, Processing, and Testing Urine and Stool Specimens
Introduction
47.1 The Role of the Medical Assistant
47.2 Obtaining Urine Specimens
Skills Video: Collecting a Clean-Catch Midstream Urine Specimen
47.3 Urinalysis
Skills Video: Performing a Reagent Strip Test
Skills Video: Pregnancy Testing Using the EIA Method
47.4 Collecting and Processing Stool Specimens
PROCEDURE 47-1: Collecting a Clean-Catch Midstream Urine Specimen
PROCEDURE 47-2: Collecting a 24-Hour Urine Specimen
PROCEDURE 47-3: Establishing Chain of Custody for a Urine Specimen
PROCEDURE 47-4: Measuring Specific Gravity with a Refractometer
PROCEDURE 47-5: Performing a Reagent Strip Test
PROCEDURE 47-6: Pregnancy Testing Using the EIA Method
PROCEDURE 47-7: Processing a Urine Specimen for Microscopic Examination of Sediment
PROCEDURE 47-8: Fecal Occult Blood Testing Using the Guaiac Testing Method
Electronic Health Records: 47.01 Record Urine Dipstick Results
Electronic Health Records: 47.02 Document Release of Urine Specimen for Chain of Custody
Practice Medical Office: Clinical: Interactions
Chapter 48: Collecting, Processing, and Testing Blood Specimens
Introduction
48.1 The Role of the Medical Assistant
48.2 Preparation for Collecting Blood Specimens
Skills Video: Quality Control Procedures for Blood Specimen Collection
48.3 Patient Preparation and Communication
48.4 Performing Blood Collection
48.5 Performing Common Blood Tests
Skills Video: Preparing a Blood Smear Slide
Skills Video: Measuring Hematocrit Percentage after Centrifuge
Skills Video: Measuring Blood Glucose Using a Handheld Glucometer
PROCEDURE 48-1: Quality Control Procedures for Blood Specimen Collection
PROCEDURE 48-2: Performing Venipuncture Using an Evacuated System
PROCEDURE 48-3: Performing Capillary Puncture
PROCEDURE 48-4: Preparing a Blood Smear Slide
PROCEDURE 48-5: Measuring Hematocrit Percentage after Centrifuge
PROCEDURE 48-6: Measuring Blood Glucose Using a Handheld Glucometer
PROCEDURE 48-7: Performing a Rapid Infectious Mononucleosis Test
Electronic Health Records: 48.01 Order Bloodwork for a Patient
Electronic Health Records: 48.02 Record Glucose Test Results
Practice Medical Office: Clinical: Work Task Proficiencies
Chapter 49: Electrocardiography and Pulmonary Function Testing
Introduction
49.1 The Medical Assistant’s Role in Electrocardiography and Pulmonary Function Testing
49.2 Basic Principles of Electrocardiography
49.3 The Electrocardiograph
49.4 Performing an ECG
Skills Video: Obtaining an ECG
49.5 Exercise Electrocardiography (Stress Testing) and Echocardiography
49.6 Ambulatory Electrocardiography (Holter Monitoring)
Skills Video: Holter Monitoring
49.7 Pulmonary Function Testing
Skills Video: Measuring Forced Vital Capacity Using Spirometry
Skills Video: Peak Expiratory Flow Rate
PROCEDURE 49-1: Obtaining an ECG
PROCEDURE 49-2: Ambulatory Monitoring
PROCEDURE 49-3: Measuring Forced Vital Capacity Using Spirometry
PROCEDURE 49-4: Obtaining a Peak Expiratory Flow Rate
Electronic Health Records: 49.01 Order an ECG for a Patient
Electronic Health Records: 49.02 Upload an ECG Tracing to a Patient’s EHR
Practice Medical Office: Clinical: Work Task Proficiencies
Chapter 50: Diagnostic Imaging
Introduction
50.1 Brief History of the X-ray
50.2 Diagnostic Radiology
50.3 The Medical Assistant’s Role in Diagnostic Radiology
50.4 Common Diagnostic Radiologic Tests
50.5 Common Therapeutic Uses of Radiation
50.6 Radiation Safety and Dose
50.7 Electronic Medicine
PROCEDURE 50-1: Assisting with an X-ray Examination
PROCEDURE 50-2: Documentation and Filing Techniques for X-rays
Electronic Health Records: 50.01 Document Administration of Patient Education - Mammography
Electronic Health Records: 50.02 Upload Mammogram Results to a Patient’s EHR
Practice Medical Office: Clinical: Interactions
Unit Eight: Assisting in Therapeutics
Chapter 51: Principles of Pharmacology
Introduction
51.1 The Medical Assistant’s Role in Pharmacology
51.2 Pharmacology
Body Animat3: Pharmacokinetics vs. Pharmacodynamics
Body Animat3: Medication Absorption, Medication Distribution, Medication Metabolism, and Medication Excretion
51.3 Drug Names and Categories
51.4 FDA Regulation and Drugs
51.5 Sources of Drug Information
51.6 Controlled Substances
51.7 Prescriptions
Skills Video: Interpreting a Prescription
51.8 Nonpharmacologic Pain Management
51.9 Vaccines
PROCEDURE 51-1: Helping the Licensed Practitioner Comply with the Controlled Substances Act of 1970
PROCEDURE 51-2: Interpreting a Prescription
Electronic Health Records: 51.01 Record Administration of a Vaccine
Electronic Health Records: 51.02 Record Medications in a Patient’s EHR
Electronic Health Records: 51.03 Create a Prescription Refill Request
Practice Medical Office: Clinical: Privacy and Liability
Chapter 52: Dosage Calculations
Introduction
52.1 Ensuring Safe Dosage Calculations
52.2 Measurement Systems
52.3 Conversions Within and Between Measurement Systems
52.4 Dosage Calculations
52.5 Body Weight and Body Surface Area Calculations
Practice Medical Office: Clinical: Privacy and Liability
Chapter 53: Medication Administration
Introduction
53.1 Preparing to Administer a Drug
53.2 Rights of Medication Administration
53.3 Drug Routes and Equipment
53.4 Medications by Mouth
Skills Video: Administering Drugs by Mouth
53.5 Medications by Injection
Skills Video: Drawing a Drug from an Ampule
Skills Video: Reconstituting and Drawing a Drug for Injection
Skills Video: Giving an Intradermal Injection
Skills Video: Giving a Subcutaneous Injection
Skills Video: Giving an Intramuscular Injection
53.6 Other Medication Routes
53.7 Special Considerations
53.8 Patient Education About Medications
53.9 Charting Medications
PROCEDURE 53-1: Administering Oral Drugs
PROCEDURE 53-2: Administering Buccal or Sublingual Drugs
PROCEDURE 53-3: Drawing a Drug from an Ampule
PROCEDURE 53-4: Reconstituting and Drawing a Drug for Injection
PROCEDURE 53-5: Giving an Intradermal (ID) Injection
PROCEDURE 53-6: Giving a Subcutaneous (Subcut) Injection
PROCEDURE 53-7: Giving an Intramuscular (IM) Injection
PROCEDURE 53-8: Administering Inhalation Therapy
PROCEDURE 53-9: Administering and Removing a Transdermal Patch
PROCEDURE 53-10: Assisting with Administration of a Urethral Drug
PROCEDURE 53-11: Administering a Vaginal Medication
PROCEDURE 53-12: Administering a Rectal Medication
Electronic Health Records: 53.01 Document Medication Administration
Electronic Health Records: 53.02 Record Medications in a Patient’s EHR
Electronic Health Records: 53.03 Document Allergies in a Patient’s EHR
Practice Medical Office: Clinical: Office Operations
Chapter 54: Physical Therapy and Rehabilitation
Introduction
54.1 General Principles of Physical Therapy
54.2 Cryotherapy and Thermotherapy
54.3 Hydrotherapy
54.4 Exercise Therapy
54.5 Massage
54.6 Traction
54.7 Mobility Aids
Skills Video: Teaching a Patient How to Use Crutches
54.8 Referral to a Physical Therapist
PROCEDURE 54-1: Administering Cryotherapy
PROCEDURE 54-2: Administering Thermotherapy
PROCEDURE 54-3: Teaching a Patient How to Use a Cane
PROCEDURE 54-4: Teaching a Patient How to Use a Walker
PROCEDURE 54-5: Teaching a Patient How to Use Crutches
Electronic Health Records: 54.01 Refer a Patient to Physical Therapy
Practice Medical Office: Clinical: Work Task Proficiencies
Chapter 55: Nutrition and Health
Introduction
55.1 Daily Energy Requirements
55.2 Nutrients
Body Animat3: Protein Synthesis
55.3 Dietary Guidelines
55.4 Assessing Nutritional Levels
55.5 Modified Diets
55.6 Patients with Specific Nutritional Needs
Body Animat3: Digestion: Lactose Intolerance
Body Animat3: Obesity
55.7 Eating Disorders
55.8 Patient Education
PROCEDURE 55-1: Teaching Patients How to Read Food Labels
PROCEDURE 55-2: Alerting Patients with Food Allergies to the Dangers of Common Foods
Electronic Health Records: 55.01 Document Administration of Patient Education for Nutrition
Electronic Health Records: 55.02 Record Food Allergies in a Patient’s EHR
Practice Medical Office: Admin Check In: Interactions
Unit Nine: Medical Assisting Practice
Chapter 57: Emergency Preparedness
Introduction
57.1 Understanding Medical Emergencies
57.2 Preparing for Medical Emergencies
Skills Video: Performing an Emergency Assessment
57.3 Accidental Injuries
Body Animat3: Concussions
Skills Video: Controlling Bleeding
Skills Video: Cleaning Minor Wounds
57.4 Common Disorders
Skills Video: Caring for a Patient Who Is Vomiting
57.5 Less Common Disorders
Skills Video: Performing Cardiopulmonary Resuscitation (CPR)
57.6 Common Psychosocial Emergencies
57.7 The Patient Under Stress
57.8 Educating the Patient
57.9 Disasters and Pandemics
57.10 Bioterrorism
PROCEDURE 57-1: Stocking the Crash Cart
PROCEDURE 57-2: Performing an Emergency Assessment
PROCEDURE 57-3: Foreign Body Airway Obstruction in a Responsive Adult or Child
PROCEDURE 57-4: Foreign Body Airway Obstruction in a Responsive Infant
PROCEDURE 57-5: Controlling Bleeding
PROCEDURE 57-6: Cleaning Minor Wounds
PROCEDURE 57-7: Caring for a Patient Who Is Vomiting
PROCEDURE 57-8: Assisting During a Chemical Disaster
Body Animat3: Burns
Practice Medical Office: Clinical: Privacy and Liability
Chaptre 58: Preparing for the World of Work
Introduction
58.1 Training in Action
58.2 Obtaining Professional Certification
58.3 Preparing to Find a Position
58.4 Interviewing
58.5 On the Job
PROCEDURE 58-1: Résumé Writing
Practice Medical Office: Admin Check Out: Work Task Proficiencies
Appendixes
I: Diseases and Disorders
II: Prefixes, Suffixes, and Word Roots in Commonly Used Medical Terms
III: Abbreviations and Symbols Commonly Used in Medical Notations
Glossary
Index