Characterized by conciliation: Here's how business can use apology to diffuse litigation

✍ Scribed by Michael B. Rainey; Kit Chan; Judith Begin

• Book ID: 101460479
• Publisher: Wiley (John Wiley & Sons)
• Year: 2008
• Weight: 331 KB
• Volume: 26
• Category: Article
• ISSN: 1549-4373
• DOI: 10.1002/alt.20237