Change Management Masterclass: A Step-By-Step Guide to Successful Change Management

✍ Scribed by Mike Green

• Publisher: Kogan Page
• Year: 2007
• Tongue: English
• Leaves: 288
• Edition: 1
• Category: Library

✦ Synopsis

Change management, handled badly, can create enormous problems for business. A recent McKinsey survey suggested that only 6% of change management projects are completed successfully and that the process causes feelings of anxiety and confusion among employees. There is obviously a great need for support during any transition. Change Management Masterclass explains the whole process in accessible terms. It looks at why organizations need to change, the different ways change can be approached, and what makes a process of change management successful. It analyses the change process in an ordered and structured way to help the reader understand the concepts and deal with the unexpected problems that arise. Change Management Masterclass provides a model for change that will help readers manage change better in the future, benefiting their own performances as well as the performance of their organizations.

✦ Table of Contents

Contents......Page 5
Acknowledgements......Page 7
About the Author......Page 9
Introduction......Page 11
Introduction to change management......Page 13
Change......Page 15
Format of the book......Page 16
A useful accompaniment to change......Page 18
PART I......Page 21
1. Approaching Change......Page 23
Metaphors and paradigms......Page 24
Types of change......Page 31
Culture......Page 34
Personality......Page 37
Groupthink......Page 40
Summary......Page 41
2. Orientation......Page 43
The need for change......Page 44
Change formula......Page 56
Summary......Page 65
PART II......Page 67
Introduction......Page 69
The organizations and their orientations......Page 70
Aster Group......Page 74
The Institute of Public Health in Ireland......Page 88
Biogen Idec......Page 97
The British Council......Page 103
County of Aarhus, Denmark......Page 119
The kitchenware company......Page 129
The primary school......Page 137
The financial services company......Page 146
PART III......Page 157
4. Organization......Page 159
The change kaleidoscope......Page 160
7S framework......Page 163
Cultural web......Page 166
Tichy’s change levers......Page 167
Project management methodology......Page 169
Different approaches to change......Page 171
Case study analysis......Page 173
Summary......Page 174
5. Mobilization......Page 177
Motivation and mobilization......Page 178
The change equation......Page 180
Resistance to the idea of change......Page 182
Stakeholder interests......Page 183
Communication, engagement, mobilization......Page 190
Difference and the cultural dimension......Page 197
Case study analysis......Page 198
Summary......Page 200
6. Implementation......Page 201
Project management implementation......Page 202
Operationalizing the changes......Page 205
Case study analysis......Page 210
Summary......Page 212
7. Transition......Page 213
Introduction......Page 214
Individual change......Page 215
Teams through change......Page 227
Shadow side of organizations......Page 229
Case study analysis......Page 233
Summary......Page 236
8. Leading Change......Page 237
Characteristics of leadership......Page 238
The leadership task......Page 241
Leadership roles......Page 243
Leadership style......Page 246
Case study analysis......Page 248
Summary......Page 250
9. Integration......Page 253
Introduction......Page 254
Embedding change......Page 255
Learning......Page 256
The learning organization......Page 257
Case study analysis......Page 259
Summary......Page 263
Managing change – best practice......Page 265
Lessons from the case studies......Page 267
Conclusion......Page 270
Bibliography and References......Page 271
Index......Page 277