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Case study: error rates and paperwork design

โœ Scribed by Colin G. Drury

Publisher
Elsevier Science
Year
1998
Tongue
English
Weight
211 KB
Volume
29
Category
Article
ISSN
0003-6870

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โœฆ Synopsis

A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al [1994, Applied Ergonomics, 25 (5), 286-293]. All of the errors occurred in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.

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