Capabilities for Data-Driven Service Innovation

✍ Scribed by Martin Schymanietz

Publisher: Springer Fachmedien Wiesbaden;Springer Gabler
Year: 2020
Tongue: English
Leaves: 225
Series: Markt- und Unternehmensentwicklung Markets and Organisations
Edition: 1st ed.
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization.

✦ Table of Contents

Front Matter ....Pages I-XIX
Part I: Introduction: Objective of this dissertation (Martin Schymanietz)....Pages 1-19
Part II: Grounding of the dissertation: Theoretical background (Martin Schymanietz)....Pages 21-38
Part III: Introducing data-driven service innovation (Martin Schymanietz)....Pages 41-88
Part IV: Identifying actors and challenges for data-driven service innovation (Martin Schymanietz)....Pages 91-122
Part V: Exploring actor roles and capabilities for data-driven service innovation (Martin Schymanietz)....Pages 125-154
Part VI: Summarizing findings and implications (Martin Schymanietz)....Pages 157-182
Back Matter ....Pages 185-219

✦ Subjects

Business and Management; Business and Management, general; IT in Business

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