Canadian Human Resource Management

✍ Scribed by Hermann Schwind, Krista Uggerslev, Terry Wagar, Neil Fassina

• Year: 2022
• Tongue: English
• Leaves: 1267
• Edition: 13
• Category: Library

✦ Synopsis

Not a demo! Full book.

✦ Table of Contents

Table of Contents and Preface
Cover
Title Page
Copyright
About the Authors
Letter to Students
Brief Table of Contents
Table of Contents
Preface
Balanced Coverage
Updated in the Thirteenth Edition
Chapter-by-Chapter Changes
Key Features
Human Resource Competencies
Award-Winning Technology
Instructor Resources for Schwind, Canadian Human Resource Management, 13e
Connect
Effective. Efficient. Easy to Use.
Acknowledgements
Chapter 1: Strategic Human Resource Management
Part 1: Introduction
Introduction
What Is Human Resource Management?
The Difference Between Human Resource Management and a Human Resource Department
Making Human Resource Management Strategic
Understanding the Strategic Human Resource Management Process
The Organization of Human Resource Management
The Service Role of the Human Resource Department
Today’s Human Resource Management Professional
The Framework Used in This Book
Summary
Terms for Review
Review and Discussion Questions
Short Case 1-1: Human Resource Decision Making at Canada Importers Ltd
Case Study: DigiTech
Chapter 2: Job Analysis and Design
Part 2: Introduction
Introduction
LO1Uses of Job Analysis Information
Steps in the Job Analysis Process
Phase 1: Preparation for Job Analysis
Phase 2: Collection of Job Analysis Information
Phase 3: Use of Job Analysis Information
Job Description
LO3 Contents of a Typical Job Description
Job Specifications
Job Performance Standards
Competency Models
Job Design
Organizational Considerations
Ergonomic Considerations
Employee Considerations
Job Specialization Considerations
Environmental Considerations
Job Analysis in the Gig Economy
Summary
Terms for Review
Review and Discussion Questions
Short Case 2-1: Maritime Wooden Boats
Case Study: Starbright Casino
Chapter 3: Human Resource Planning
Introduction
Relationship of Human Resource Planning to Strategic Planning
Linking Strategy to Planning
HR Planning Can Vary From Capturing Basic Information to Live-Time Predictive Analytics
The Human Resource Planning Process
Step 1: Forecast Demand for Resources
Step 2: Assess Supply of Resources
Step 3: Develop HR Objectives
Step 4: Design and Implement Workforce Systems to Balance Demand and Supply
Step 5: Establish and Conduct Evaluation
Forecasting Labour Demand
Forecasting: Identifying the Causes That Will Drive Demand
LO3 Forecasting Techniques for Estimating Human Resource Demand
Converting a Forecast Into Human Resource Requirements
The Supply of Human Resources
Internal Supply Estimates
External Supply Estimates
HR Objectives
LO5 HRM Strategies to Achieve Objectives in Supply and Demand
Program Measurement and Evaluation
Human Resource Information Systems
HRIS Functions—Breadth and Size
Type of Outputs—Reporting Capabilities
Access to HRIS Information—Privacy and Security Considerations
Data and Analytics for Advancing Strategic HRM
Increased Efficiency—Enhanced Service Delivery
Increased Effectiveness—Helping Stakeholders Make Better Decisions
Increased Contribution to Organizational Sustainability—Talent Management
Increased Visibility—Enhanced HR Competencies
Summary
Terms for Review
Review and Discussion Questions
Short Case 3-1: Temporary Foreign Workers
Case Study: InfoServe
Chapter 4: Legal Requirements and Diversity, Equity, and Inclusion
Part 3: Introduction
Introduction
Which Employment Laws Apply?
Human Rights Legislation
The Canadian Human Rights Act
LO3Employment Equity Act
Privacy Legislation
Workplace Policies
LO6 Types of HR Policies
Other Legal Challenges
Diversity, Equity, and Inclusion in Canadian Workplaces
Challenges for Diverse Workers
LO7Strategic Importance of Diversity
LO8Diversity, Equity, and Inclusion Initiatives
Summary
Terms for Review
Review and Discussion Questions
Short Case 4-1: Climbing the Ladder
Case Study: Metro School District
Chapter 5: Recruitment
Introduction
Strategic Importance of the Recruitment Function
Gaining Competitive Advantage From Human Resources
Reaping the Benefits of Diversity
Focusing on Employee Development
Investing Resources Into Recruitment
Constraints on Recruitment
Organizational Policies
Human Resource Plans
Diversity and Employment Equity Programs
Recruiter Habits
Environmental Conditions
Job Requirements
Costs
Inducements
Applying for a Job
Name and Address
Employment Status
Education and Skills
Work History
References
Signature Line
Recruitment Methods
Direct Inquiries
Employee Referrals
DigitalRecruiting
Social Media
Employment and Social Development Canada
Private Employment Agencies
Professional Search Firms
Educational Institutions
Professional Associations and Labour Organizations
The Canadian Armed Forces
Temporary-Help Agencies
Departing and Past Employees
Job Fairs
Contract Workers
Recruitment Abroad
Choosing Recruitment Sources
Evaluating the Recruitment Function
Cost per Hire
Quality of Hires and Cost
Offers–Applicants Ratio
Time Lapsed per Hire
Summary
Terms for Review
Review and Discussion Questions
Short Case 5-1: RecruitRight
Case Study: Crown and Bull Pub
Chapter 6: Selection
Introduction
Strategic Significance of the Selection Function
Successful Execution of Organizational Strategy Depends on Calibre of Employees
Selection Decisions Must Reflect Job Requirements
Selection Strategy Must Be Well Integrated With Organizational Priorities
Selection Strategy Must Recognize Organizational Constraints
Selection Strategy Must Adapt to Labour Market Realities
Steps in the Selection of Human Resources
Step 1: Preliminary Reception of Applicants
LO3 Step 2: Applicant Screening
LO4 Step 3: Administration of Employment Tests
LO5 Reliability and Validity of Selection Tests
Step 4: Employment Interview(s)
Step 5: Realistic Job Previews
Step 6: Verification of References
Step 7: Contingent Assessments
Step 8: Hiring Decision
After Selecting the Successful Candidate
Rejecting Unsuccessful Applicants
Employment Interview
Types of Interviews
The Interview Process
Digital Interviews
Interviewer Errors
Evaluating the Selection
Summary
Terms for Review
Review and Discussion Questions
Short Case 6-1: A Selection Decision at Empire Inc.
Case Study: Trajectory Investments
Chapter 7: Onboarding, Training and Development, and Career Planning
Part 4: Introduction
Introduction
LO1 Strategic Importance of Onboarding, Training, and Development
Onboarding
Strategic Importance of Onboarding
Two Components of Onboarding
Training
The Training System
LO4 Needs Assessment
LO5Training Objectives
Training Techniques for Program Delivery
Employee Development
Strategic Human Resource Development
Steps to Create Employee Development Plans
Developmental Strategies
LO7 Evaluation of Training and Development
Career Planning and Management
Individual Career Planning
Career Management
Summary
Terms for Review
Review and Discussion Questions
Short Case 7-1: Interest Inventories for Career Planning
Case Study: Calico Industrial Furniture
Chapter 8: Performance Management
Introduction
Introduction to Performance Management
Performance Management System Goals
Performance Appraisal Purpose
Administrative Decisions
Feedback and Performance Improvement
Employee Development and Career Planning
Criteria for Test Validation
Training Program Objectives
Job Redesign
The Performance Appraisal Process
Setting Performance Objectives
Measuring Performance
LO5Communicating Feedback
Performance Records and Decisions
Talent Management
Summary
Terms For Review
Review and Discussion Questions
Short Case 8-1: The Malfunctioning Regional Human Resource Department
Case Study: Start Up Central
Chapter 9: Compensation Management
Part 5: Introduction
Introduction
Total Compensation Model
Objectives of Compensation Management
Determining Base Pay
LO3 Phase 1: Establishing the Compensation Philosophy
Phase 2: Reviewing the Job Analysis
LO4Phase 3: Pricing Jobs
LO5Skill-Based Pay
Phase 4: Matching Employees to Pay
Challenges Affecting Compensation
Variable Pay
Individual Incentive Plans
Team (or Group) Incentive Plans
Profit-Sharing and Ownership Plans
Pay Equity
Pay Secrecy
Summary
Terms For Review
Review and Discussion Questions
Short Case 9-1: Compensation Administration at Reynolds Plastic Products
Case Study: Greener Environmental Services
Chapter 10: Employee Benefits
Introduction
The Objectives of Benefits
Societal Objectives
Organizational Objectives
Employee Objectives
Legally Required Benefits
Financial Security
Health Insurance Plans
Holidays and Vacations
Voluntary Benefits
Insurance Benefits
Income Security Benefits
LO4 Retirement SecurityBenefits
Paid Time-Off Benefits
Employee Assistance Programs
Flexible Benefits and Emerging Employee Assistance Programss
Flexible Benefits
Emerging Employee Assistance Programs
Management of Voluntary Benefit and Service Programs
LO7Implications for Human Resources
Tax Application to Benefits
Benefits and Strategy Implications
Summary
Terms for Review
Review and Discussion Questions
Short Case 10-1: Low Uptake on Benefits at Blueprint Technologies
Case Study: Aptech Medical Laboratories
Chapter 11: Managing Employee Relations
Part 6: Introduction
Introduction
Strategic Importance of Employee Relations Practices
Effective Employee Communication
Downward Communication Systems
Upward Communication Systems
Employee Counselling
Employee Assistance Programs
Employee Discipline
Preventive Discipline
Corrective Discipline
Restrictions on Discipline
Progressive Discipline
Positive Discipline
Dismissal
Determining Just Cause
Constructive Dismissal
Reasonable Notice
The “Wallace Effect”
Managing the Dismissal
Employee Rights
Right to Privacy
Right to Fair Treatment
Cannabis Legalization
Employee Involvement
Employee Involvement Interventions
High-Involvement Work Practices
Employee Self-Service
Job Security, Downsizing, and Employee Retention
No-Layoff Policies
Organizational Downsizing
Artificial Intelligence and Job Loss
Retaining Top Performers
Summary
Terms for Review
Review and Discussion Questions
Short Case 11-1: The High-Involvement Workplace Dilemma
Case Study: Doan v. City of New Halidart
Chapter 12: Ensuring Health and Safety at the Workplace
Introduction
Workplace Injuries and Health Hazards
Workplace Injuries
Health Hazards
Younger Workers and Workplace Safety
Federal and Provincial Safety Regulations
Safety Enforcement
Responsibility for Health and Safety
LO2 Historical Views on Responsibility for Health and Safety
LO3 Recent Views on Responsibility for Health and Safety
LO4 Implications for Human Resource Management
Workplace Stress
Causes of Stress at Work
Burnout
Stress and Job Performance
The Stress Audit
Mental Health
Fitness and Employee Wellness Programs
Other Contemporary Safety Issues
Workplace Violence and Security
Sick Building Syndrome (SBS)
Ergonomics
Occupational Health and Safety Strategy
Summary
Terms for Review
Review and Discussion Questions
Short Case 12-1: Safety at Petro-Plus Quick Stop
Case Study: Perth Metro Transit
Chapter 13: The Union–Management Framework
Introduction
Why Employees Seek Union Representation
Causes of Unionization
Canadians’ Views Toward Unions
Employer Views Toward Unions
Labour Unions: Goals and Structure
Union Goals and Philosophy
Union Structure and Functions
Trends in Union Membership
Union Growth and Decline
The Impact of Union Representation
Strikes
Wages and Benefits
Unions and Productivity
The Legal Environment
The Common Core of Canadian Labour Legislation
Labour Relations Boards
The Collective Bargaining Process
Union Organizing
Unfair Labour Practices
Obtaining Bargaining Rights
Negotiating a Collective Agreement
Preparing for Negotiations
Negotiating With the Union
Using Mutual Gains Bargaining
Approving the Proposed Agreement
LO6 Conciliation and Mediation
Administering the Collective Agreement
Grievance Procedures
Arbitration
Contract Provisions
Past Practice
Public Sector Bargaining
Human Resource Practices in the Union Environment
Implications of Union Avoidance Approaches
Managing in a Union Environment
Labour–Management Cooperation
Summary
Terms for Review
Review and Discussion Questions
Short Case 13-1: My Work Was Done!
Case Study: Traveller Inn Hotels
Glossary
Glossary
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