Cambridge HSC Business Studies

✍ Scribed by Marianne Hickey, Tony Nader, Tim Williams

• Publisher: Cambridge University Press
• Year: 2017
• Tongue: English
• Leaves: 432
• Edition: 4
• Category: Library

✦ Table of Contents

Contents
About the authors
Acknowledgements
How to use this resource
Case Study: Domino’s Pizza Enterprises Limited
Topic 1: Operations
Chapter 1 - Role of operations management
1.1 Introduction
1.2 Strategic role of operations management
1.3 Goods and/or services in different industries
1.4 Interdependence with other key business functions
End-of-chapter tasks
Chapter 2 - Influences
2.1 Introduction
2.2 Globalisation
2.3 Technology
2.4 Quality expectations
2.5 Cost-based competition
2.6 Government policies
2.7 Legal regulation
2.8 Environmental sustainability
2.9 Corporate social responsibility
End-of-chapter tasks
Chapter 3 - Operations processes
3.1 Introduction
3.2 Inputs
3.3 Transformation processes
3.4 Outputs
End-of-chapter tasks
Chapter 4 - Operations strategies
4.1 Introduction
4.2 Performance objectives
4.3 New product or service design and development
4.4 Supply chain management
4.5 Outsourcing
4.6 Technology
4.7 Inventory management
4.8 Quality management
4.9 Overcoming resistance to change
4.10 Global factors
End-of-chapter tasks
Chapter 5 - Operations at Domino’s
5.1 Introduction
5.2 Role of operations management
5.3 Influences
5.4 Operations processes
5.5 Operations strategies
End-of-chapter tasks
Topic 2: Marketing
Chapter 6 - Role of marketing
6.1 Introduction
6.2 Strategic role of marketing goods and services
6.3 Interdependence with other key business functions
6.4 Production, selling and marketing approaches
6.5 Types of markets
End-of-chapter tasks
Chapter 7 - Influences on marketing
7.1 Introduction
7.2 Factors influencing customer choice
7.3 Consumer laws
7.4 Ethical aspects of marketing
End-of-chapter tasks
Chapter 8 - Marketing process
8.1 Introduction
8.2 Executive summary
8.3 Situational analysis
8.4 Market research
8.5 Establishing market objectives
8.6 Identifying the target market
8.7 Developing marketing strategies
8.8 Implementation, monitoring and controlling
End-of-chapter tasks
Chapter 9 - Marketing strategies
9.1 Introduction
9.2 Market segmentation
9.3 Product/service differentiation and positioning
9.4 Products
9.5 Price
9.6 Promotion
9.7 Place/distribution
9.8 People, process and physical evidence
9.9 E-marketing
9.10 Global marketing
End-of-chapter tasks
Chapter 10 - Marketing at Domino’s
10.1 Role of marketing
10.2 Influences on marketing
10.3 Marketing process
10.4 Marketing strategies
End-of-chapter tasks
Topic 3: Finance
Chapter 11 - Role of financial management
11.1 Introduction
11.2 Strategic role of financial management
11.3 Objectives of financial management
11.4 Interdependence with other key business functions
End-of-chapter tasks
Chapter 12 - Influences on financial management
12.1 Introduction
12.2 Internal sources of finance
12.3 External sources of finance
12.4 Financial institutions
12.5 Influence of government
12.6 Global market influences
End-of-chapter tasks
Chapter 13 - Processes of financial management
13.1 Planning and implementing
13.2 Monitoring and controlling
13.3 Financial ratios
13.4 Limitations of financial reports
13.5 Ethical issues related to financial reports
End-of-chapter tasks
Chapter 14 - Financial management strategies
14.1 Introduction
14.2 Cash flow management
14.3 Working capital management
14.4 Profitability management
14.5 Global financial management
End-of-chapter tasks
Chapter 15 - Finance at Domino’s
15.1 Role of financial management
15.2 Influences on financial management
15.3 Processes of financial management
15.4 Financial management strategies
End-of-chapter tasks
Topic 4: Human resources
Chapter 16 - Role of human resource management
16.1 Introduction
16.2 Strategic role of human resources
16.3 Interdependence with other key business functions
16.4 Outsourcing
End-of-chapter tasks
Chapter 17 - Key influences
17.1 Introduction
17.2 Stakeholders
17.3 Legal – the current legal framework
17.4 Economic
17.5 Technological
17.6 Social
17.7 Ethics and corporate social responsibility
End-of-chapter tasks
Chapter 18 - Processes of human resource management
18.1 Introduction
18.2 The human resource cycle
18.3 Acquisition
18.4 Development
18.5 Maintenance
18.6 Separation
End-of-chapter tasks
Chapter 19 - Strategies in human resource management
19.1 Introduction
19.2 Leadership style
19.3 Job design
19.4 Recruitment
19.5 Training and development
19.6 Performance management
19.7 Rewards
19.8 Global
19.9 Workplace disputes
End-of-chapter tasks
Chapter 20 - Effectiveness of human resource management
20.1 Indicators
End-of-chapter tasks
Chapter 21 - Human resources at Domino’s
21.1 Role of human resource management
21.2 Key influences
21.3 Processes of human resource management
21.4 Strategies in human resource management
21.5 Effectiveness of human resource management
End-of-chapter tasks
Solutions to end-of-chapter multiple-choice questions
Glossary
Index