Call Centres and Human Resource Manageme
β Stephen Deery, Nicholas Kinnie (eds.)
π Library
π
2004
π Palgrave Macmillan UK
π English
β¦ LIBER β¦
π
Call Centres and Human Resource Management
β Scribed by Stephen Deery, Nick Kinnie
- Publisher
- Palgrave Macmillan
- Year
- 2004
- Tongue
- English
- Leaves
- 308
- Category
- Library
β¬ Acquire This Volume
No coin nor oath required. For personal study only.
β¦ Synopsis
This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
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