✦ LIBER ✦

Call centers as lean service environments: Job-related strain and the mediating role of work design.

✍ Scribed by Sprigg, Christine A.; Jackson, Paul R.

Book ID: 120597238
Publisher: American Psychological Association
Year: 2006
Tongue: English
Weight: 105 KB
Volume: 11
Category: Article
ISSN: 1076-8998
DOI: 10.1037/1076-8998.11.2.197

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Work characteristics, musculoskeletal di

Work characteristics, musculoskeletal disorders, and the mediating role of psychological strain: A study of call center employees.

✍ Sprigg, Christine A.; Stride, Christopher B.; Wall, Toby D.; Holman, David J.; S 📂 Article 📅 2007 🏛 American Psychological Association 🌐 English ⚖ 103 KB