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Business services as communication patterns: A work practice approach for analyzing service encounters

✍ Scribed by Clarke, R. J.; Nilsson, A. G.

Book ID: 119886324
Publisher: IBM
Year: 2008
Tongue: English
Weight: 308 KB
Volume: 47
Category: Article
ISSN: 0018-8670
DOI: 10.1147/sj.471.0129

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