Business Process Transformation: The Process Tangram Framework

✍ Scribed by Chitra Sharma (auth.)

• Publisher: Springer India
• Year: 2015
• Tongue: English
• Leaves: 214
• Series: Management for Professionals
• Edition: 1
• Category: Library

✦ Synopsis

This book presents a framework through transformation and explains how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven ‘tans’ that hold it together. Based on practical experience and intensive research into existing material, ‘Process Tangram’ is a simple yet powerful framework that proposes Process Transformation as a program. The seven ‘tans’ are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use ‘pick and choose’ to quickly and easily map an organization’s specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it explores as a case of process transformation. This book will appeal to anyone engaged in business process transformation, be it business process management professionals, change managers, sponsors, program managers or line managers. The book starts with the basics, making it suitable even for students who want to make a career in business process management.

✦ Table of Contents

Front Matter....Pages i-xv
Introduction....Pages 1-8
Transformation Program, Triggers, Goals, and Tools and Techniques....Pages 9-55
Culture and Communication....Pages 57-76
Success Factors....Pages 77-98
Process Modeling....Pages 99-121
Change Management....Pages 123-146
Managed Services: A Case of Business Process Transformation?....Pages 147-183
Recapitulation and Application of “The Process Tangram”....Pages 185-201

✦ Subjects

IT in Business; Business Strategy/Leadership; Information Systems Applications (incl. Internet)