Business process re-engineering concepts and tools effectiveness: a survey of practitioners
✍ Scribed by Rajiv Kohli; Ellen D. Hoadley
- Publisher
- John Wiley and Sons
- Year
- 1997
- Tongue
- English
- Weight
- 96 KB
- Volume
- 4
- Category
- Article
- ISSN
- 1092-4604
No coin nor oath required. For personal study only.
✦ Synopsis
Business Process Re-engineering (BPR) has been embraced by business organizations as an approach to implement and manage change. Managers are being trained to apply several concepts and techniques to successfully manage the change process. However, there is little empirical evidence to support claims of the effectiveness of concepts and techniques in practice.
This paper reports results of a survey conducted to assess the perceived effectiveness of BPR concepts and tools among business practitioners. The survey also gathered data on demographic variables to investigate relationships between the nature of work and the duration of experience with the perceptions of BPR concepts and tools. The results indicate that surveyed practitioners perceived BPR concepts and tools as effective. Practitioners in ®nancial and manufacturing ®elds of business in particular found benchmarking and use of customer data as effective techniques in BPR implementation.