Business process management: practical guidelines to successful implementations

✍ Scribed by Jeston, John;Nelis, Johan

• Publisher: Routledge
• Year: 2008;2011
• Tongue: English
• Leaves: 501
• Edition: 2nd ed
• Category: Library

✦ Synopsis

Business Process Management: Practical Guidelines to Successful Implementationsprovides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

✦ Table of Contents

Business Process Management......Page 4
Copyright Page......Page 5
Contents......Page 6
Contributors......Page 12
Foreword......Page 15
Preface......Page 19
Introduction......Page 21
Introduction to the second edition......Page 24
Acknowledgements......Page 29
Training Services......Page 30
Part I Frequently asked questions......Page 32
Brief history of business process management......Page 34
BPM hype cycle......Page 35
What is mystifying about BPM?......Page 36
The iceberg syndrome......Page 37
Exploring ‘reality’......Page 38
Conclusion......Page 39
Chapter 2 What is business process management?......Page 40
So, what’s the problem?......Page 43
Why do automated solutions fail to deliver expected benefits?......Page 44
What have we learned from history?......Page 45
Conclusion......Page 46
Chapter 4 When should you do BPM – what are the main drivers and triggers?......Page 47
Management of business processes......Page 51
Use of external BPM experts......Page 54
Organization strategy......Page 56
Process architecture......Page 58
Chapter 7 How do you sell BPM technology to the organization?......Page 60
Who is buying BPM technology?......Page 63
Who is selling BPM technology?......Page 64
Chapter 8 What are the critical success factors in a BPM project?......Page 66
Chapter 9 What are the critical implementation aspects for a BPM solution?......Page 70
Chapter 10 Why do you need a structured approach to implementing BPM?......Page 72
Conclusion......Page 76
Part II The framework......Page 78
Chapter 11 Framework overview......Page 80
The 7FE project framework......Page 83
Organizational approach to BPM implementations......Page 85
Framework phases......Page 87
Project essentials......Page 90
A process-centric organization......Page 91
Why a ‘one approach fits all’ philosophy does not work......Page 93
How are BPM projects initiated?......Page 94
How to determine which scenario is applicable......Page 98
Skipping of a phase......Page 100
Iterative approach......Page 101
Why?......Page 102
Why involve strategy in BPM?......Page 103
How?......Page 105
Organization strategy outputs......Page 114
Organization strategy phase risks......Page 115
Chapter 14 Process architecture phase......Page 116
Why?......Page 117
What is process architecture?......Page 118
How?......Page 120
Process architecture outputs......Page 133
Process architecture phase risks......Page 134
Why?......Page 137
Results......Page 138
How?......Page 139
Launch pad phase risks......Page 159
Why?......Page 163
How?......Page 164
Understand phase outputs......Page 180
Understand phase risks......Page 181
Why?......Page 183
Results......Page 184
How?......Page 185
Innovate phase outputs......Page 203
Innovate phase risks......Page 204
Why?......Page 210
Results......Page 211
How?......Page 212
People phase outputs......Page 227
People phase risks......Page 228
Why?......Page 231
Results......Page 233
How?......Page 234
Develop phase outputs......Page 246
Development phase risks......Page 247
Why?......Page 248
Results......Page 249
How?......Page 250
Implement phase outputs......Page 257
Implement phase risks......Page 258
Why?......Page 259
How?......Page 261
Realize value phase outputs......Page 271
Realize value phase risks......Page 272
Chapter 22 Sustainable performance phase......Page 273
How?......Page 274
Sustainable performance phase outputs......Page 287
Sustainable performance phase risks......Page 288
Chapter 23 Essentials introduction......Page 289
Why?......Page 291
How?......Page 294
Project management risks......Page 311
Chapter 25 People change management......Page 312
Step 1: Resistance to change......Page 314
Step 2: Why change and leadership’s role?......Page 315
Step 3: Components of the change program......Page 317
Step 4: Getting ready for change......Page 321
Step 5: Required behavior......Page 323
Step 6: How do you get there?......Page 324
Why?......Page 327
What is leadership in the context of a BPM program/project?......Page 328
Summary......Page 338
Part III BPM and the organization......Page 342
Introduction......Page 344
Business process management maturity......Page 345
The BPMM model......Page 348
Application of the BPMM model......Page 358
Related work......Page 359
Summary......Page 360
Why do we need a special BPM organization structure?......Page 361
What are the results of embedding BPM into the organization?......Page 362
Ownership of processes......Page 372
Part IV Appendices – tools and techniques......Page 374
7FE Project Management Overview......Page 375
Checklist: Organization strategy phase......Page 376
Self-assessment strategy......Page 377
Checklist: Process architecture phase......Page 386
Sample architecture......Page 387
Checklist: Launch pad phase......Page 390
Project team structure and roles......Page 391
Business case template......Page 395
Sample report structure......Page 397
Project plan schedule......Page 399
Checklist: Understand phase......Page 404
Overview of process model levels......Page 405
Understand workshop – initial workshop presentation......Page 412
Modeling guidelines......Page 413
Issues and opportunities register......Page 414
Checklist: Innovate phase......Page 415
Innovate executive kick-off workshop......Page 417
Steps of an Innovate workshop......Page 418
Questions for an Innovate workshop......Page 423
Innovate case study......Page 424
Sample process gap analysis......Page 428
Checklist: People phase......Page 430
Checklist: Develop phase......Page 432
Components of an automated solution......Page 433
Checklist: Implement phase......Page 440
Training guidelines......Page 441
Checklist: Realize value phase......Page 444
Benefits tracking matrix......Page 446
Checklist: Sustainable performance phase......Page 447
Drivers for cultural change......Page 449
BPM interest group......Page 451
BPM Forum......Page 452
Outline for process modeling convention......Page 454
Checklist for process modeling and management tool......Page 456
Business process outsourcing (BPO)......Page 462
Important BPM methodologies......Page 464
Appendix M: Framework summary......Page 475
Appendix N: 7FE Project Framework Quality Assurance Checklist......Page 484
References and bibliography......Page 492
Index......Page 496

✦ Subjects

Business;Management;Nonfiction