Business Process Change. A Business Process Management Guide for Managers and Process Professionals

✍ Scribed by Paul Harmon (Auth.)

• Publisher: Morgan Kaufmann, Morgan Kaufmann
• Year: 2014
• Tongue: English
• Leaves: 505
• Series: The MK/OMG Press
• Edition: 3
• Category: Library

✦ Synopsis

Business Process Change, 3^rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

• How to develop business models and business process architecture
• How to integrate decision management models and business rules
• New material on service processes and on dynamic case management
• Learn to integrate various approaches in a broad business process management approach

• Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
• Learn how all the different process elements fit together in this best first book on business process, now completely updated
• Tailor the presented methodology, which is based on best practices, to your organization's specific needs
• Understand the human aspects of process redesign
• Benefit from all new detailed case studies showing how these methods are implemented

✦ Table of Contents

Content:
Business Process Change, Pages i-iv
Front Matter, Page vii
Copyright, Page viii
Dedication, Page ix
Foreword, Pages xvii-xviii
Preface to the Third Edition, Pages xix-xxii
Introduction, Pages xxiii-xxxvi
Chapter One - Business Process Change, Pages 1-21
Introduction, Pages 23-26
Chapter Two - Strategy, Value Chains, Business Initiatives, and Competitive Advantage, Pages 27-51
Chapter Three - Understanding Your Organization, Pages 53-71
Chapter Four - Business Architecture, Pages 73-108
Chapter Five - Measuring Process Performance, Pages 109-129
Chapter Six - Process Management, Pages 131-156
Chapter Seven - An Executive Level BPM Group, Pages 157-182
Introduction, Pages 183-184
Chapter Eight - Understanding and Scoping Process Problems, Pages 185-209
Chapter Nine - Modeling Business Processes, Pages 211-239
Chapter Ten - Human Performance Analysis, Automation, and Decision Management, Pages 241-276
Chapter Eleven - Managing and Measuring a Specific Business Process, Pages 277-292
Chapter Twelve - Incremental Improvement with Lean and Six Sigma, Pages 293-325
Chapter Thirteen - The BPTrends Process: Redesign Methodology, Pages 327-352
Chapter Fourteen - The Rental Cars-R-Us Case Study, Pages 353-375
Introduction, Pages 377-378
Chapter Fifteen - Software Tools for Business Process Analysis and Design, Pages 379-394
Chapter Sixteen - Business Process Management Suites, Pages 395-416
Chapter Seventeen - ERP-Driven Redesign, Pages 417-444
Chapter Eighteen - The Future of Business Process Management, Pages 445-454
Appendix 1 - Business Problem Analysis Checklist, Pages 455-463
Appendix 2 - Core Business Process Modeling Notation, Pages 465-472
Appendix 3 - Business Process Standards, Pages 473-479
Index, Pages 481-488