Title Page
Copyright Page
Table of Contents
Introduction
About This Book
Foolish Assumptions
Icons Used in This Book
Beyond the Book
Where to Go from Here
Part 1 Getting Started with Business Coaching and Mentoring
Chapter 1 Navigating the World of Coaching and Mentoring
Spotlighting the Business Benefits of Coaching and Mentoring
Defining Coaching and Mentoring
Coaching is the art of co-creation
Mentoring is the art of imparting wise counsel
Distinguishing coaching and mentoring from therapy
Distinguishing Business Coaching from Other Types of Coaching. Business coaching requires an understanding of businessCoaching leaders to be difference-makers
Equipping Yourself to Help Other People in the Business Context
Choosing a coach or mentor
Becoming a business coach or mentor
Being on the Other Side as Coachee or Mentee
Understanding Professional Requirements
Chapter 2 Making the Case for Coaching and Mentoring
Taking the Role of Educator
Valuing Third-Party Observation in Business
Showing that the coach's perspective matters
Knowing how perspective feeds into change
Understanding construal-level theory. Leading a client to the light-bulb momentIdentifying the Client's Return on Investment
Selling the benefits
Doing a cost-benefits analysis
Measuring and monetizing
Measuring the hidden benefits clients can't see
Investing now for a future return
Stretching the Budget
Adding Value by Training Leaders in Coaching and Mentoring Skills
Chapter 3 Developing the Skills and Knowledge Base of a Coach and Mentor
The Differences between Coaching and Mentoring
The coaching skillset
The mentoring mind-set
Coaching and Mentoring Skills
Being present for a session
Active listening. Why coaching is rarely about the first issue in the conversationDoing your homework and developing relevant business knowledge
Structuring a Client Session
Getting into the right frame of mind
Contracting creates relationship clarity
The contracting session
Creating the right environment
Knowing your limitations
Using Models in Coaching and Mentoring
The CLEAR model
Solution-focused coaching model
A model for mentoring
Developing flexibility in utilizing models and tools
Working in Particular Circumstances
Coaching and mentoring via telephone, web, and email. Cross-cultural and multicultural workChapter 4 Assessing Clients' Needs before Coaching
Creating Programs to Deliver Coaching and Mentoring in Organizations
Figuring out what the organization wants and what the organization needs
Working with talent management and succession planning
Supporting coaches and mentors
Coaching Wannabe Business Owners and Startups
Helping startups see the value of coaching
Looking at areas for focus
Guiding the jack-of-all-trades and master of one
Helping the Family-Owned Business Survive and Thrive
Knowing where your support is most helpful.