Business Analysis Techniques 123essential tools for success.

✍ Scribed by James ; Paul Debra ; Hunsley Jonathan Cadle

• Publisher: BCS, The Chartered Institute for IT
• Year: 2021
• Tongue: English
• Leaves: 388
• Edition: 3
• Category: Library

✦ Table of Contents

Cover
Copyright Page
CONTENTS
FIGURES AND TABLES
AUTHORS
FOREWORD
ACKNOWLEDGEMENTS
LIST OF ABBREVIATIONS
USEFUL WEBSITES
PREFACE
1 STRATEGIC CONTEXT
INTRODUCTION
EXTERNAL ENVIRONMENT ANALYSIS
INTERNAL ENVIRONMENT ANALYSIS
STRATEGY ANALYSIS
PERFORMANCE MEASUREMENT
2 SITUATION INVESTIGATION
INTRODUCTION
THE HOLISTIC CONTEXT
QUALITATIVE INVESTIGATION
QUANTITATIVE INVESTIGATION
DOCUMENTING THE SITUATION
3 FEASIBILITY ASSESSMENT AND BUSINESS CASE DEVELOPMENT
INTRODUCTION
IDEATION
OPTION EVALUATION
GOVERNANCE
4 BUSINESS PROCESS IMPROVEMENT
INTRODUCTION
PROCESS INVESTIGATION
ENTERPRISE ANALYSIS
EVENT-RESPONSE ANALYSIS
ACTOR-TASK ANALYSIS
PROCESS ANALYSIS
CUSTOMER EXPERIENCE ANALYSIS
5 REQUIREMENTS DEFINITION
INTRODUCTION
REQUIREMENTS ELICITATION
REQUIREMENTS ANALYSIS
REQUIREMENTS DOCUMENTATION AND MODELLING
REQUIREMENTS PLANNING AND MANAGEMENT
REQUIREMENTS VALIDATION
6 BUSINESS ACCEPTANCE TESTING
INTRODUCTION
TEST CONDITION ANALYSIS
TEST DESIGN
7 BUSINESS CHANGE DEPLOYMENT
INTRODUCTION
BUSINESS READINESS ASSESSMENT
PEOPLE READINESS ASSESSMENT
POST-CHANGE REVIEW
8 STAKEHOLDER ENGAGEMENT
INTRODUCTION
IDENTIFYING STAKEHOLDERS
ANALYSING STAKEHOLDERS
UNDERSTANDING STAKEHOLDER PERSPECTIVES
COMMUNICATING AND NEGOTIATING WITH STAKEHOLDERS
BIBLIOGRAPHY
INDEX
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