Burnout and job satisfaction among student support services personnel

✍ Scribed by Ernest W. Brewer; Laura Faye Clippard

• Publisher: John Wiley and Sons
• Year: 2002
• Tongue: English
• Weight: 120 KB
• Volume: 13
• Category: Article
• ISSN: 1044-8004
• DOI: 10.1002/hrdq.1022

✦ Synopsis

Abstract

This study measured burnout and job satisfaction among Student Support Services personnel (SSSP). In
it, the researchers used the Maslach Burnout Inventory (MBI) to measure emotional exhaustion,
depersonalization, and personal accomplishment. Job satisfaction was measured using the Job Satisfaction Scale
(JSS), which examined intrinsic, organizational, and salary and promotion. The study correlated three
components of burnout with the total mean on job satisfaction. Burnout levels were compared to national norms.

Two‐hundred fifty individuals were randomly selected from 1,702 SSSP. This yielded 166 usable surveys,
for a response rate of 66 percent. Results, using the Spearman rho and rank transformation regression analysis,
were significant. Findings disclosed a significant negative relationship between emotional exhaustion and total job
satisfaction, a significant positive relationship between personal accomplishment and total job satisfaction, and
an overall significant relationship between the three components of burnout and total job satisfaction.