Measuring implementation outcome: beyond
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Edward G. Cale Jr.; Kathleen Foley Curley
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Article
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1987
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Elsevier Science
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English
β 850 KB
This paper proposes a framework for measuring the impact of a computer-based application in an organization. Recognizing the complexity of the implementation process, the framework is multi-dimensional: it seeks to measure the outcome of an implementation effort on both the people and tasks affected