Building Trust and Constructive Conflict Management in Organizations

✍ Scribed by Patricia Elgoibar, Martin Euwema, Lourdes Munduate (eds.)

• Publisher: Springer International Publishing
• Year: 2016
• Tongue: English
• Leaves: 243
• Series: Industrial Relations & Conflict Management
• Edition: 1
• Category: Library

✦ Synopsis

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

✦ Table of Contents

Front Matter....Pages i-xix
Building Trust and Constructive Conflict Management in Organizations....Pages 1-13
Myths and Fantasies in Discussing the End of Organized Labor: What Do We Mean When We Say There Is a Crisis of Labor Relations?....Pages 15-27
The State of Art: Trust and Conflict Management in Organizational Industrial Relations....Pages 29-51
Trust and Managing Conflict: Partners in Developing Organizations....Pages 53-74
Negotiations in the Workplace: Overcoming the Problem of Asymmetry....Pages 75-92
The Tree of Trust: Building and Repairing Trust in Organizations....Pages 93-117
Interventions for Building Trust and Negotiating Integrative Agreements Between Management and Works Council....Pages 119-135
Trust and the Role of the Psychological Contract in Contemporary Employment Relations....Pages 137-149
Building a Collaborative Workplace Culture: A South African Perspective....Pages 151-168
Regulation of Influence: An Ethical Perspective on How to Stimulate Cooperation, Trust and Innovation in Social Dialogue....Pages 169-184
Mutual Trust in Industrial Relations from a Legal Perspective....Pages 185-194
Women in Industrial Relations: Overcoming Gender Biases....Pages 195-211
Constructive Conflict Management in Organizations: Taking Stock and Looking Forward....Pages 213-230

✦ Subjects

Industrial, Organisational and Economic Psychology;Organizational Studies, Economic Sociology;Human Resource Management