✦ LIBER ✦
‘Building rapport’ with customers across the world: The global diffusion of a call centre speech style
✍ Scribed by Anna Kristina Hultgren
- Book ID
- 111038034
- Publisher
- John Wiley and Sons
- Year
- 2011
- Tongue
- English
- Weight
- 233 KB
- Volume
- 15
- Category
- Article
- ISSN
- 1360-6441
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