𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Building high-trust organizations

✍ Scribed by Pamela S. Shockley-Zalabak; Sherwyn P. Morreale

Publisher
John Wiley and Sons
Year
2011
Weight
126 KB
Volume
2011
Category
Article
ISSN
1087-8149

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

This article presents a model for trust building in organizations that is both research‐based and practice‐driven; it is designed to help organizations produce the staying power that only trust can generate. The authors explain the five key drivers of trust: competence, openness and honesty, concern for employees and stakeholders, reliability, and identification.

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