Building a customer satisfaction system: Effective listening when the customer speaks

✍ Scribed by Stein, Martin M. ;Bowen, Maurice

• Book ID: 102557255
• Publisher: John Wiley and Sons
• Year: 2003
• Tongue: English
• Weight: 270 KB
• Volume: 22
• Category: Article
• ISSN: 1531-1864
• DOI: 10.1002/npr.10076