Brno for electron microscopes

• Publisher: Elsevier Science
• Year: 2003
• Tongue: English
• Weight: 112 KB
• Volume: 16
• Category: Article
• ISSN: 0961-1290
• DOI: 10.1016/s0961-1290(03)80360-5

✦ Synopsis

a subsidiary of AIcatel is claiming market leadership out of some 40 vendor competitors with its number of customer service and contact center software categories. Validation comes from Frost 8, Sullivan in its March 2003 North American Contact Center Market report. This ranks the total computer telephony integration (CTI) market -the fundamental technology required for successful advanced customer service strategies -as having a 2002 revenue of $418m with a 6% CAGR between now and 2oo7. Genesys Internet contact ranked as the #i online collaboration application and #2 e-mail application in the 2002 report.