## Abstract In this paper, the salient complexities characterising quality management at the tourism destination are outlined, and in light of these, a number of quality principles are deemed particularly appropriate for the further investigation of destination quality management (DQM). The complex
Branding a memorable destination experience. The case of ‘Brand Canada’
✍ Scribed by Simon Hudson; J. R. Brent Ritchie
- Publisher
- John Wiley and Sons
- Year
- 2009
- Tongue
- English
- Weight
- 103 KB
- Volume
- 11
- Category
- Article
- ISSN
- 1099-2340
- DOI
- 10.1002/jtr.720
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Many destinations around the world sell themselves in very similar ways; imagery centres around overused icons, such as nature, beaches, families and couples all having fun. The tone of messaging is also generic, usually focusing on the ideas of escape and discovery. However, some destinations have developed a clear, unique positioning by branding the destination experience rather than the physical attributes of their destination, capturing the consumer's attention with a more compelling and urgent reason to visit. In order to emulate and compete with these countries, Canada has recently undergone a rebranding exercise called Brand Canada. After presenting a conceptual framework for understanding the brand‐building process, this paper describes the rebranding of Canada, a campaign that has focused on the tourist experience, creating marketing messages based on these experiences to appeal to the emotions of potential travellers. Copyright © 2008 John Wiley & Sons, Ltd.
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