Critical success factors of business pro
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T. C. E. Cheng; Ida S. F. Chiu
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Article
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2008
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John Wiley and Sons
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English
β 136 KB
## Abstract This study seeks to identify the factors that are critical to successful implementation of business process reβengineering (BPR), and attempts to develop a reliable, empirically tested and rigorously validated measurement instrument for BPR, for Hong Kong's banking sector. We conducted