✦ LIBER ✦

BHive: A reference framework for business-driven service design and management

✍ Scribed by Gangadharan, G. R. ;Luttighuis, Paul Oude

Book ID: 107686160
Publisher: Springer-Verlag
Year: 2010
Weight: 643 KB
Volume: 2
Category: Article
ISSN: 2005-3274
DOI: 10.1007/s12927-010-0004-0

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## Abstract This article seeks to shift the literature on chat‐based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat‐based reference, to a higher level of discussion on the creation and discussion of theoretical