Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

✍ Scribed by Marcel Zeelenberg; Rik Pieters

• Book ID: 117319807
• Publisher: Elsevier Science
• Year: 2004
• Tongue: English
• Weight: 200 KB
• Volume: 57
• Category: Article
• ISSN: 0148-2963
• DOI: 10.1016/s0148-2963(02)00278-3