Beyond Sticky Stamps: Transforming Customer Experience at the US Postal Service

✍ Scribed by Aradhana Goel; Francia Glandorf Smith; Jonathan West

• Book ID: 118100291
• Publisher: Wiley (Blackwell Publishing)
• Year: 2010
• Weight: 373 KB
• Volume: 16
• Category: Article
• ISSN: 1557-0614
• DOI: 10.1111/j.1948-7169.2005.tb00014.x