BEYOND PERSONALITY TRAITS: A STUDY OF PERSONALITY STATES AND SITUATIONAL CONTINGENCIES IN CUSTOMER SERVICE JOBS

✍ Scribed by JASON L. HUANG; ANN MARIE RYAN

• Book ID: 111326955
• Publisher: John Wiley and Sons
• Year: 2011
• Tongue: English
• Weight: 209 KB
• Volume: 64
• Category: Article
• ISSN: 0031-5826
• DOI: 10.1111/j.1744-6570.2011.01216.x