Better believe it!: Hernon, Peter, and Whitman, John R Delivering satisfaction and service quality: a customer-based approach for libraries . Chicago: American Library Association, 2001. 181p US$40.00 (US$36.00 AL members) soft ISBN 083890789X

✍ Scribed by Hodes, Jeremy

• Book ID: 126777584
• Publisher: Informa UK (Taylor & Francis)
• Year: 2003
• Tongue: English
• Weight: 124 KB
• Volume: 52
• Category: Article
• ISSN: 0004-9670
• DOI: 10.1080/00049670.2003.10721510